Research & Reports
What You Need To Know Reports
Report: 5G and Flight Disruption
Plans by telecommunications companies AT&T and Verizon to roll out new 5G mobile services across the U.S. has caused concern in the aviation and travel industry, even though 5G has already been rolled out in Europe and Asia. This new report considers the issues surrounding 5G deployment in the U.S.
Business Travel Trends for 2022
The last two years have also been a time for reflection, leading to a refocus on new priorities for the future.
What does this refocus mean for travel? We’ve identified a short list of trends, which we think will come to resonate with both travel managers and travelers during 2022.
Airline operations
These reports present a roundup of what’s been happening to airlines in the world over the last month as travel restrictions begin to ease.
Report: COVID-19: Omicron and travel restrictions
From late November 2021, countries around the world started to reimpose travel restrictions in response to rapidly emerging concerns about the Omicron variant of COVID-19. New restrictions have involvedreversing some of the freedoms recently extended to fully-vaccinated travelers.
Vaccinations and easing travel restrictions
While they have yet to become a mandatory condition of travel, a traveler’s vaccination status is increasingly being used to determine which travel restrictions they are subject to and which services and amenities they can access at their destination.
Insights: Transatlantic Rebound
The U.S. government’s relaxed restrictions have sparked a travel boom, and airlines are already responding with expanded schedules.
Infographics & Research Snapshots
Research Snapshot: Total Trip Cost: Adoption and calculation
Most travel buyers don’t currently track Total Trip Cost (TTC) but would like to do this in the future.
Research Snapshot: Finance as Payment & Expense stakeholder
Finance is the most influential Payment & Expense stakeholder in business travel, followed by Travel Management and Procurement.
Research Snapshot: Payment and Expense priorities
Processes simplification is the top payment and expense priority reported by travel buyers.
Surviews
Surview: Payment & Expense: Travel Buyers Speak
With this survey we aimed to explore the role of Payment & Expense in a travel program looking at the current pain points and future trends.
Surview: Traveler Survey: Future of work and business travel
With this survey we aimed to explore travelers’ attitudes towards new ways of working and traveling for business in the currently changing environment influenced by the pandemic.
Surview: Sustainability: Buyers Speak
With this survey we explore travel buyers’ views around the place environmental sustainability has in a travel program and look at the role of travel management in promoting sustainable travel.
Inform papers
Inform Report 2020 Travel risk survival kit
Traveler care is top of mind because of the COVID-19 coronavirus. But other business travel risks haven’t disappeared.
Get strategic guidance on what’s ahead and how to mitigate risks, manage through crises and keep travelers safe and informed.
Inform Report Performance Management
This report takes a closer look at how emerging technologies like machine learning, chatbots et al can make performance management – the activities travel managers
How to partner with HR to improve your travel program
This report guides travel managers through the opportunities and challenges facing their HR colleagues; how HR and travel program objectives align; and the ways travel and HR can partner to drive overall business goals.
White papers & guides
Back to Travel guide
In this time of uncertainty, one thing is true – travel managers are facing more pressure than ever before. Your travel program is in the spotlight and stakeholders are anxious. It’s not just travelers asking questions and seeking reassurance. Your executives are, too. This guide is designed to give you the answers you need to …
Understanding Stakeholder Engagement with the Travel Program
Travel managers collaborate widely with stakeholders – sharing data and technology to improve traveler safety and well-being, and create value for their company. This research in collaboration with GBTA suggests several steps that travel programs can take to better engage stakeholders.
Quality management in business travel
An ACTE Corporate Travel Study in collaboration with BCD Travel. This paper will better help you understand the opportunities and challenges inherent in quality management as well as provide you with insight from industry leaders that will prompt discussion.
Cities & Trends reports
Cities & Trends Report – United States | February 2020
Top destinations for business travelers from the United States.
Cities & Trends Report – Europe | February 2020
Top destinations for business travelers from Europe.
Cities & Trends Report – United States | June 2019
Top destinations for business travelers from United States