Learn

how our approach to sustainability
supports your company.

“Our collective mission is clear: As individuals and organizations, we all share the responsibility of good stewardship rooted in sustainability to maintain a vibrant world.”

Read the message from:
John Snyder, President and CEO
Kathy Jackson, Executive vice president of global account management and executive chair of sustainability.

Sustainability at BCD Travel

Strategic Direction

Our mission is to help people and companies travel smart and achieve more. Our vision is to be the wolrd’s most trusted and innovative travel management company.

Sustainability is at the core of everything we do and means that we ethically manage our environmental, social and financial responsibilities to ensure our ongoing business sucess-without limiting options for future generations.

Our strategic direction is our company’s evolution rooted in four key components. As we grow and change, these “indicators” show us how well we’re bringing our strategies to life. They help us move from our mission to our vision.

SDF4-Roadmap-EN_Depth

UN Global Compact communication on progress

BCD Travel has been a signatory to the UN Global Compact since 2008, and continues to support the 10 principles on human rights, labor standards, the environment and anti-corruption across our sphere of influence.

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The Sustainable Development Goals (SDGs)

BCD Travel has been fully supporting this shared plan of action for people, planet and prosperity for two years. Through our strategic directions and business activities, BCD Travel contributes directly and indirectly to the achievement of the SDGs.

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Governance & stakeholder engagement

From the Executive level over functional teams to the global sustainability team including country coordinators and many others relevant to our sustainability practice – all help ensure the success of the program.

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Governance, Ethics & Compliance

Strong governance within BCD Travel provides the foundation for building a culture of ethical behavior and minimizing business risk. By acting with integrity, we gain the trust of our customers, business partners and other stakeholders and create a positive impact on society.

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Workplace Practices

We want to create an environment that encourages and enables our people to develop to their fullest potential. And we turn the same energy and values toward making a difference in the lives of our customers and the communities where we live and work.

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Environment

We’re committed to supporting a healthy and sustainable environment, by establishing policies and programs that specifically outline how we conduct business in a safe, environmentally sound manner in accordance with relevant legislation and regulations.

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Sustainable Procurement

BCD Travel strives to build sustainable and mutually rewarding partnerships with its supply chain with a view to contributing to its own business sustainability and that of the people and planet.

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Service performance

Customers judge their experience with BCD Travel in terms of cost, quality and service reliability. They also measure value by how closely our innovative solutions anticipate their business travel requirements. As a result, our comprehensive initiatives focus on sustainability and customer satisfaction.

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Charity & Community Support

Our passion for helping others is integral to our company’s Strategic Direction and to our sustainability principles, which guide the way we interact with one another, our business partners and our communities.

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What’s in it for you?

  • Transparency & minimizing risk: Independent assessments of our sustainability program increases transparency for our stakeholders about our sustainability practices and reduces risk in their supply chain.
  • Aligning with our customers: More and more companies take the next step from CSR to sustainability. Our shift to sustainability aligns with this trend, better meets expectations and simplifies conversations about this long-term commitment.
  • Ethical business practices: The refreshed Code of Conduct and Noncompliance Reporting policy ensure ethical business practices beyond companies’ and industries’ boundaries.
  • EHS integrity of our processes: ISO certifications assure the EHS integrity of our processes and facilities. They demonstrate that we’ve adopted best practice to manage our environmental impacts and reduce health and safety risks. It’s a response to what our employees, clients and the market expects from us.
  • Secure supply chain: A sustainable supply chain minimizes exposure to brand damage, supply disruption, fines etc. for us as well as for our partner.
  • Better work-life balance for travelers: TripSource® helps travelers reduce stress, travel safely and achieve better work-life balance.
  • A better world: We are a global company and protect the world we live in for the good of us all.
  • Making a Difference: We want to create an environment that encourages and enables our people to develop to their fullest potential. And we turn the same energy and values toward making a difference in the lives of our customers and the communities where we live and work.
  • Secure flow of data: It’s vital to safeguard data. A breach can affect millions of people, threaten business relationships and even test the viability of a whole corporation. ISO 9001 and other accreditations that certify a secure flow of data support our positions as a reliable business partner.
  • We regularly perform audits (including ISO 9001, ISO 27001 and Payment Card Industry Data Protection Standard (PCI)) to make sure we comply with best practices, industry regulations and legal obligations. You may find a list of our ISO certifications and other certifications here.

Results at a glance

Business Governance, Ethics & Compliance

Sustainability Governance

IT Governance & Data Protection

97% of all staff completed the Code of Conduct training.

We created additional Code of Conduct awareness material and communicated to all employees.

58% of all operations have achieved ISO 14001 (environment) and OHSAS 18001 (Occupational Health & safety Management System) accreditation.

Results

Improvement of our EcoVadis Gold rating by 15%; currently ranked in the top 1% of all suppliers assessed.

Completion of ISO 26000 compliance requirements in all areas of our business.

40% of suppliers assessed against Supplier Code of Conduct requirements.

Results

All data centers are ISO 27001 certified.

Extension of ISO 9001 certification to include data cleansing, accuracy processes and data center processes.

99% of employees completed security awareness training.

Talent management

Health and safety

Human rights

Results

The number of training hours per employee increased by 8% compared to 2016.

Achieved a performance appraisal completion rate of 98%.

Results

64% of global employees are covered by OHSAS certification.

The number of employees working-at-home increased by 2%.

Results

We reviewed and updated the Global HR policy; included enhanced language on discrimination, harassment, social dialog and health and safety.

We created and communicated a new global harassment policy.

Energy reduction

ISO 14001 certification

Environmental awareness

Results

Carbon emissions reduced by 6.8% compared to 2016.

ISO 14001 data center certification in December 2017.

Data center energy usage reduced by 33%.

Results

Update of the global environment, health and safety policy and communicated to all employees.

58% of our operations are now ISO 14001:2015 certified covering 64% of employees worldwide.

Results

Completion of the updated environmental training course.

Support of the UNEP’s World Environment Day theme ‘Connecting People to Nature’ with global employee activities.

Roll out of a process to track single use plastics.

Supplier compliance

Sustainable procurement

Data protection in the supply chain

Results

40% of our suppliers and partners assessed on compliance with our Supplier Code of Conduct.

Results

Revision and update of the Global Procurement and Strategic Sourcing Policy.

Results

100% of applicable companies included within our own data mapping process to ensure that controls are in place to comply with GDPR requirements.

Products and services

Fast, high-quality data

Client satisfaction

Results

We continued the implementation of Total Collaboration ManagementTM which incorporates virtual collaboration technology in customers’ travel programs to help reduce carbon footprints, lessen travel risk and stress.

Results

ISO 9001 accreditation for corporate data cleansing, accuracy processes and data center services.

Results

More than 86,000 travelers surveyed in 2017.

Results at a glance

Business Governance, Ethics & Compliance

97% of all staff completed the Code of Conduct training.

We created additional Code of Conduct awareness material and communicated to all employees.

58% of all operations have achieved ISO 14001 (environment) and OHSAS 18001 (Occupational Health & safety Management System) accreditation.

Sustainability Governance

Improvement of our EcoVadis Gold rating by 15%; currently ranked in the top 1% of all suppliers assessed.

Completion of ISO 26000 compliance requirements in all areas of our business.

40% of suppliers assessed against Supplier Code of Conduct requirements.

IT Governance & Data Protection

All data centers are ISO 27001 certified.

Extension of ISO 9001 certification to include data cleansing, accuracy processes and data center processes.

99% of employees completed security awareness training.

Talent management

The number of training hours per employee increased by 8% compared to 2016.

Achieved a performance appraisal completion rate of 98%.

Health and safety

64% of global employees are covered by OHSAS certification.

The number of employees working-at-home increased by 2%.

Human rights

We reviewed and updated the Global HR policy; included enhanced language on discrimination, harassment, social dialog and health and safety.

We created and communicated a new global harassment policy.

Energy reduction

Carbon emissions reduced by 6.8% compared to 2016.

ISO 14001 data center certification in December 2017.

Data center energy usage reduced by 33%.

ISO 14001 certification

Update of the global environment, health and safety policy and communicated to all employees.

58% of our operations are now ISO 14001:2015 certified covering 64% of employees worldwide.

Environmental awareness

Completion of the updated environmental training course.

Support of the UNEP’s World Environment Day theme ‘Connecting People to Nature’ with global employee activities.

Roll out of a process to track single use plastics.

Supplier compliance

40% of our suppliers and partners assessed on compliance with our Supplier Code of Conduct.

Sustainable procurement

Revision and update of the Global Procurement and Strategic Sourcing Policy.

Data protection in the supply chain

100% of applicable companies included within our own data mapping process to ensure that controls are in place to comply with GDPR requirements.

Products and services

We continued the implementation of Total Collaboration ManagementTM which incorporates virtual collaboration technology in customers’ travel programs to help reduce carbon footprints, lessen travel risk and stress.

Fast, high-quality data

ISO 9001 accreditation for corporate data cleansing, accuracy processes and data center services.

Client satisfaction

More than 86,000 travelers surveyed in 2017.