Meet our experts
Our corporate travel industry experts are available for media interviews, appearances and events.
Vice President, Global Client Team, Centricity & Life Sciences Center of Excellence Senior Lead, BCD Travel
Senior Vice President at BCD Travel
Principal and Vice President, Global Air and Intelligence & Analytics Practices, Advito
Senior Vice President, Hotel Solutions, BCD Travel Managing Director, Advito
Vice President, Commercial Payment Solutions – Global at BCD Travel
Vice President & Global Hotel Practice Leader
Director, Global Crisis Management at BCD Travel
VP Partnerships & Research
Senior President, Digital & Product Strategy
Jessica Azoulay is a public health, business travel, and meetings expert with more than 17 years of experience in the pharmaceutical and healthcare sectors. She leads BCD Travel’s Life Sciences Center of Excellence (LSCOE) in its pursuit to provide more than 100 customers with comprehensive Health Care Professional and patient-centric solutions that drive strategy and value while adhering to complex compliance and regulatory requirements.
Jessica has designed new patient travel and logistics models that enhance transparency while realizing the benefits of corporate programs, a paradigm shift in clinical trial management. She is certified in Good Clinical Practice (GCP) and participates in pan-life sciences conferences to further refine her expertise and identify future solutions.
In addition to overseeing BCD Travel’s LSCOE, Jessica leads the Traveler, Attendee and Stakeholder Engagement competency area for Progressive Program Management (PPM) customers and sits on both the Sustainability and Communications committees. She previously led Integrated Travel & Meetings leading to significant program expansion and value creation. She also served as Director of Operations at BCD M&E, overseeing a team of 100+, servicing BCD’s largest pharmaceutical account. Under Jessica, the team delivered seamless logistics, compliant HCP contracting, due diligence and payments, improved attendee experience, process improvement, and program expansions. Prior to joining BCD in 2010, she worked at Health Science Communications, a medical communications agency.
She received a Master of Public Health from NYU in 2015, after completing a program intensive at the World Health Organization (WHO) and an internship with Pfizer’s Global External Medical Affairs team. Along with her dissertation, ‘The Role of Patient Consent in Pediatric Clinical Trials,’ she authored “KIDS: Improving Clinical Pediatric Patient Engagement Through Mobile Technology,” an abstract accepted at the 2014 NHLBI mHEALTH Summit. She graduated from University of Missouri School of Journalism in 2001.
Outside of work, Jessica supports community building and charitable activities, having recently led a fundraising effort that granted $100,000 back to local organizations around her home in New Canaan, CT.
- Corporate storytelling
- Global Procure to Pay (P2P) solutions
- Integrated Travel and Meetings
- Life Sciences Travel, Meetings & Compliance
- Maturity model evaluations
- Patient Travel & Logistics
- Program design and strategy
- Stipend, expense and reloadable debit card management
- Strategic Meetings Management
- Traveler & attendee engagement strategies
A former agency owner who led the growth of her Ohio-based business from an annual turnover of $3 million to $300 million, Kathy uses her clear understanding of business objectives and corporate cultures to find solutions to every imaginable challenge in building and maintaining effective air, hotel, ground transportation and meetings programs.
She was one of the earliest adopters of modern meetings technologies and the on-site travel service concept.
Kathy enjoys presenting at major trade association events and has appeared in numerous travel segments on The Weather Channel. She resides in Atlanta.
- Leisure travel
- Supplier negotiations
- Travel management
- Travel risk management
- Women in management
As Principal and Vice President for Advito, Olivier Benoit sets and executes the direction for the global Air practice and the Intelligence & Analytics practice. Managing a team of business travel, business intelligence and sustainability experts, he develops strategy and implements Advito’s dynamic performance management framework across a diverse range of global clients. Beyond sourcing, this progressive methodology is supported by cutting-edge, cloud-based technology combined with supplier engagement, traveler behavior and demand management to deliver superior savings while increasing traveler satisfaction and reducing clients’ environmental footprint.
Previously, Olivier served as the global corporate sales director for Air France KLM where he was responsible for business development in Europe and North America, as well as emerging market developments in Asia and South America. He also spearheaded the creation of an integrated global contracting process with JV partners for fortune 500 clients. Prior to that role, Olivier was the Commercial Director – Singapore, Indonesia, Australia, and New Zealand for Air France KLM.
Olivier earned a Master of Science in Finance at Université Paris Dauphine and a Master of Business Administration, from Institut d’Administration des Entreprises in Aix-en-Provence, France. He recently earned an Executive Leadership certificate from Cornell University. He is fluent in French and English, and proficient in German. He has previously lived in Singapore, Warsaw, Lyon, Paris and Stockholm. Olivier is now based in Montpellier, France.
- Air contracting
- Airline industry trends
- Air Revenue Management Pricing
- Demand & Behavior Management
- Dynamic Program Management™
- New Distribution Capabilities
April Bridgeman is a longtime road warrior with unmatched passion for the business traveler experience. She has a clear vision for travel-related solutions that blend into today’s mobile and socially connected lifestyles. April loves to collaborate with clients to incorporate unique behavior management strategies and newly available intelligence & analytics to drive corporate travel programs across new horizons.
As managing director of Advito, April heads BCD Travel’s global consultancy unit, inventing new best practices in corporate travel management. She is known for taking concepts and turning them into reality. Under her guidance, Advito continues to develop new practice areas and deep analytics that vastly increase the value of travel programs.
As senior vice president of BCD Travel, April is often tapped to meet with clients for her unique skill set, experience and capacity to innovate managed travel programs. In her previous role as senior vice president of strategic marketing, she led BCD Travel’s product planning, product marketing and emerging technologies teams. April is a highly sought-after speaker and resource across the travel industry.
Before joining the BCD Travel team, April was a management consultant with Deloitte for over eight years, providing strategy and operations consulting.
April earned a Bachelor of Arts in economics and German, a Master of Health Services Administration and a Master of Applied Economics from the University of Michigan. She is based in Chicago, Illinois.
- Demand management
- Emerging technologies
- Hotel strategy
- Intelligence & analytics
- Mobile technology
- Supplier negotiations
- Travel consulting
- Virtual collaboration
Christian defines and leads our company-wide employee experience initiatives and heads our human resources groups worldwide. In that role, he defines the company’s people strategy, employer branding, learning and development, talent development programs and talent acquisition.
Under his leadership BCD Travel became the first travel management company to reach for and achieve accreditation from Investors in People®, a globally recognized workplace ratings firm. BCD has regularly been included among the companies named to Forbes’ list of America’s Best Employers and FlexJobs’ list of Top Companies with Remote Jobs. The company was selected for a 2017 Stevie® Award for its multi-year Confident Self approach to talent management. That approach links recruitment, professional development and employee satisfaction to increase service quality and client satisfaction.
By strategically enhancing the opportunities for BCD employees, Christian has overseen a rise in employee engagement by more than 5.3% since 2014 and a doubling in the hours per employee spent on training—including the strengthening of BCD’s middle management for better leadership capabilities at all levels.
Christian began his career in the travel industry in 1993 at BCD Travel legacy company DanTransport, covering many roles in operations, marketing, learning & development and finally overall HR. He lives in Copenhagen, Denmark.
Mike has been a member of the Research & Intelligence Team since 2013. He joined BCD Travel after a career at British Airways, bringing a wealth of experience in business strategy, network planning, competitor analysis, economics, market analysis and forecasting.
At BCD, he is responsible for producing the Industry Forecast and providing insights and thought leadership on a range of trends and issues relating to the business travel industry. Mike has a Bachelor of Arts degree in Geography from the University of Southampton. He is based in Rickmansworth, U.K.
- Competitive analysis
- Industry Forecast
- Market analysis
- Market Insights
- Network planning
Klaus works within BCD Travel’s Global Distribution team and has commercial responsibility for BCD’s relationships with key distribution technology partners, including global distribution systems (GDSs), online booking tools (OBTs) and airlines. He helps translate the many complex technical and commercial aspects of today’s distribution landscape into practical, comprehensible advice for clients.
Klaus has 30 years of travel industry experience in product management, project management and technology consulting. He has held commercial roles in sales and distribution partner management.
Klaus joined BCD in 2007. Prior to BCD, he worked for Amadeus and Sabre. Klaus has lived in Germany and Canada and presently resides in the United Kingdom.
- Airline content strategies
- Content aggregation
- Distribution disruptions
- Fragmented distribution
- Global Distribution Systems (GDS)
- GDS content strategies
- IATA NDC
- Low-cost carrier (LCC) content
- NDC readiness
- NDC certifications
- NDC technologies
- NDC-OBT integrations
- Online Booking Tools (OBTs)
- Recovering distribution costs
- Untangling NDC complexity
Yannis works on the forefront of travel and technology at BCD Travel. He leads a global team that sets the vision and manages the development for all aspects of BCD’s products, platforms and solutions, including TripSource, DecisionSource and SolutionSource.
Yannis has over 20 years of experience building global travel technology businesses across the eCommerce and corporate travel industries. Prior to his role at BCD Travel, he held senior-level positions at Sabre, GetThere and Travelocity. He is based in Southlake, Texas.
- Innovation and Digital Transformation in Corporate Travel
- Building Platforms, Open Systems and Developing Agile Teams
- Technology Trends in Travel, including NDC, Payments, Big Data, AI and Personalization
- Digital and CX Trends to Engage Travelers
Mario Kriebel serves as vice president of BCD Travel’s payment team. In this role, he holds global responsibility for all programs and activities around payment components. This includes serving as the company’s lead in contractual development and ongoing relationship management, planning, support and operations.
He also supports BCD Travel´s consulting unit, Advito, providing expert guidance to customers seeking consultative services related to credit card programs. Based in Germany, in 2001 Mario joined the commercial card department of BCD Travel legacy company TQ3 Travel Solutions.
He has developed and maintains strong working relationships with a number of card issuers and card associations.
- Commercial cards
- Corporate cards
- Payment & expense
- Virtual payment
- Virtual payment automation
- Digital Invoice Collection
- EU Payment Regulation
- Enhanced data for card schemes
Jorge ensures the safety of business travelers and helps companies fulfill their duty of care obligations by assisting clients in the development of travel risk management plans, monitoring traveler exposure to risk during trips and ensuring rapid intervention if an incident takes place.
His team provides 24×7 support service, incident monitoring, crisis communication and coordination with third-party security providers. He also helps companies evaluate their travel risk management program’s maturity and provides benchmarking against industry standards.
Joining BCD Travel in 2007, Jorge is one of the founding members of BCD’s Global Crisis Management department, established in 2011. In 2012, he took responsibility for the department’s operations. Before joining BCD, he served as Groups Operations Executive for Axis & Globe Travel. He also has worked in sales at International Travel Consulting, ITC, and in distribution for Giorgio Armani.
He began his career as an executive account manager at Carlson Wagonlit Travel in Barcelona. He holds degrees in Hospitality and Tourism from University of Girona and in Marketing from EADA Business School. And he is Co-Chair on the Global Business Travel Association’s Europe Risk Committee.
Miriam works on the forefront of product and service improvements that deliver value for companies of all sizes by driving effective corporate travel programs. In her role as Senior Director, Research and Corporate Innovation, Miriam leads research and introduces concepts aimed at engendering a culture of innovation throughout the organization. She draws deep foundational insight into the buyer’s perspective from her eight years spent as a corporate travel manager.
Her industry experience and technology savvy, combined with a provocative communication style, keeps her in high demand as a speaker, panelist and judge, including at ACTE, GBTA, and the PhoCusWright Innovation Summit. Miriam uses a curriculum she developed to teach students at Metro State University in Denver, where she is enthusiastically grooming the next generation of talent. She was named a 2018 Corporate Travel Innovator by Skift, a global travel industry publication.
- Hotel program technology
- Travel industry start-ups
- Travel manager experience
- Travel technology
Will works to improve business trips for travelers with friendly, intuitive and useful products and services. A business traveler himself, Will spends time contemplating details that can effect trip quality: traveler profiles, online booking tools, message channels, price assurance, disruption services and mobile applications—especially BCD Travel’s natively built TripSource. His work demands an endless immersion in consumer applications and gadgets—all in the effort to improve corporate travel.
An early founder of Handango, he spent 10 years driving business development, ecommerce and product development for the world’s leading independent publisher of smartphone applications. He previously served as the director of Mobile Strategy & Traveler Solutions for Sabre Holdings. A former education chairman for the Association of Corporate Travel Executives, he now serves on the leadership committee of GBTA Ladders.
- Digital technology
- Hotel booking
- Mobile technology
- Online booking tools
- Travel applications
- Travel distribution
Rolando uses his enormous wealth of experience and deep understanding of both business travel operations and complex client service needs to develop and implement travel programs that support customer goals and objectives. He is highly skilled at building large, unified and productive teams and in creating benchmarking and reporting protocols to achieve measurable results.
In his current role, Rolando leads business development for BCD Travel in the Latin America region, helping his sales team articulate BCD Travel’s unique value propositions. Over the course of his career he has mastered resource management, program management, transitions and implementations, travel program consolidation, traveler engagement and policy compliance. He enjoys participating in forums that allow him to share industry tips and best practices. He is based in Mexico City.
- Advanced purchasing
- Benchmarking and reporting
- Business travel operations
- Complex travel programs
- Policy compliance
- Travel program consolidation
- Travel program implementations
- Traveler engagement
Ajay Singh leads digital payment strategy and products for BCD Travel globally. He oversees strategic initiatives and new platform investments in payments and cloud capabilities to transform the procure-to-pay spend management process for Travel & Expense.
Ajay joined BCD Travel in 2019. He has more than 25 years of experience in strategy, product development and innovation with Fortune 500 companies like American Express, Intel, HP and Travelport. At American Express, he led a number of digital transformation initiatives and launched innovative software solutions in Europe and Asia. He has an MBA from Harvard Business School and M.S. in Computer Engineering from University of Texas at Austin. Ajay lives in Silicon Valley.
- Digital payment and expense trends in Travel & Expense
- Digitization, automation, and transformation of end-to-end processes
- Innovation and digital transformation
- Invoice management processes
- Leveraging artificial intelligence (AI) and Machine Learning (ML) in financial processes for automation and data quality
- Managing Procure-to-Pay spend: Why it matters?
- Travel & Expense Spend Management
Natalia is a member of the Research and Intelligence Team at BCD Travel. She works on a variety of innovative research projects around product planning, corporate strategy and industry thought leadership, exploring a wide range of current business travel trends and topics. She has extensive academic experience and holds a Ph.D. in Economics from the University of Lugano, Switzerland, where she is presently a visiting lecturer in corporate travel.
Natalia is a holder of a 3 under 33 ACTE Award for young innovators in the business travel industry. She is based in Madrid, Spain.
- Business travel trends
- Business travel stakeholders
- Emerging technology
- Traveler wellbeing
Vice President & Global Hotel Practice Leader, BCD Travel & Advito
Laura Kusto is Vice President and Global Hotel Practice Leader for Advito and Stay by BCD Travel. In this role, Laura leads a global team of consultants in delivering innovative hotel sourcing and program performance management solutions. Additionally, her teams manage the BCD Global Hotel Program and strategically integrate its offerings within client programs.
With a reputation for driving industry innovation and thought leadership, Laura leads our consultancy in employing methods that achieve savings beyond sourcing. She focused on right-sizing the negotiated program and simultaneously optimizing the tools and technologies available that inspire positive traveler behavior. The result is a client-driven, empowered approach to modern hotel program management.
Laura is a well-known and sought-after industry spokesperson and thought leader. She regularly contributes to numerous industry publications and has spoken at several events including GBTA, ACTE, BTN, TripBAM’s BAMCON, and ProcureCon Travel.
- Dynamic Program Management
- Traveler behavior
- Hotel program spend management
- Strategic Sourcing
- Rate negotiation
- Hotel pricing & distribution
Senior Director, Client Relationship Management, Advito
As Senior Director of Client Relationship Management for Advito, Shelley oversees engagements with clients and prospects that help deliver ROI and optimize travel programs. As well as fostering long-term relationships, Shelley develops new business opportunities across EMEA, APAC and North America. Shelley has direct client management experience, having worked as a Managing Consultant in Advito’s successful Traveler Engagement practice before moving to her current role.
Prior to joining Advito, Shelley spent 20 years working in destination, leisure and retail marketing and sales roles. As a result, she brings a unique perspective of consumer and retail thinking to the world of corporate travel. She studied Business and Social Sciences with the Open University and Marketing with the Chartered Institute of Marketing.
Shelley has spoken at several industry events and webinars, including ACTE, GBTA and ITM events.
She is a member of the TAMS Community & Engagement group and was a lead contributor to the published TAMS Return to the Road Communication Plan.
- Dynamic Program Management
- Traveler behavior
- Hotel program spend management
- Strategic Sourcing
- Rate negotiation
- Hotel pricing & distribution