Tanya Green
Senior Vice President, NORAM Operations at BCD Travel
Tanya Green oversees global operations for BCD Travel, including a team of more than 3,000 employees. With more than 30 years of experience in the corporate travel industry, she is skilled in navigating operations across regions, anticipating the needs of travelers, travel managers and consultants, and innovating to meet the changing needs of the industry. Tanya foresees business impacts of program changes, leverages multi-service centers to manage program costs, and continually drives automation to improve traveler experience and satisfaction.
Tanya is no stranger to navigating change. She united NORAM operations across regions in 2019, reorganized BCD’s operations service model during the 2020 pandemic, built forward with an entirely new model in 2021, and continues to evolve service offerings to satisfy the rapidly evolving needs of BCD’s customers. Tanya’s leadership, operational and technical expertise enables her to guide employees across competencies, including process management, training, operations customer service, analytics, reporting and technology.
Speaker topics:
- Global operations
- Contact center management strategy
- Operational trends
- Leading virtual teams
- Customer journey