In this time of uncertainty, one thing is true – travel managers are facing more pressure than ever before. Your travel program is in the spotlight and stakeholders are anxious. It’s not just travelers asking questions and seeking reassurance. Your executives are, too.
In last year’s study, it was found that an overwhelming 80% of travel managers surveyed want standardized quality metrics in place. Metrics such as trip success, traveler friction, and traveler engagement can be nebulous, making it tricky to measure. In this year’s paper we identify the key components of each of these metrics. Correspondingly, we provide some guidance on how you can measure these metrics more effectively.
Travel managers collaborate widely with stakeholders – sharing data and technology to improve traveler safety and well-being, and create value for their company. This research in collaboration with GBTA suggests several steps that travel programs can take to better engage stakeholders.
An ACTE Corporate Travel Study in collaboration with BCD Travel. This paper will better help you understand the opportunities and challenges inherent in quality management as well as provide you with insight from industry leaders that will prompt discussion.
Hotel sourcing strategies are ripe for change. A new white paper from the Association of Corporate Travel Executives, underwritten by BCD Travel, shows corporate travel managers are increasingly frustrated with the manual, time-intensive process of hotel requests for proposals.
Traveler engagement plays an important role in a successful modern travel program. This paper explores how improved business intelligence, marketing tactics, evolving technologies and the availability of professional consulting services are helping travel managers promote traveler engagement. Get engaged to encourage smart buying decisions that drive savings and support safe travel.
Now that mobile is coming to the forefront of business travel, applications are the next step to ensure your company’s success. Mobile has quickly evolved from an instant messaging tool to a personal command center. Your travelers are using them at home and on the road—making mobile devices a great way to connect with colleagues and the program itself.
All business travelers face risk when they travel, and that risk is shared by employers. Today’s travel managers fully understand how important travel risk management (TRM) is to their travel program, their travelers and their company. This paper offers expert advice, industry insights and customer case studies on how companies have successfully created travel risk management programs. BCD travel TRM experts offer seven distinct, digestible steps that any company can take to better prepare for travel crises and disruptions.
Sharing economy suppliers like Airbnb and Uber have set their sights on corporate business. The time is right for travel managers to consider the merits of sharing economy suppliers. Investigate the sharing economy before dismissing it or banning it in its entirety. Advito’s whitepaper explains more about managing travel in a sharing economy.
Integrating a company’s transient travel and meetings can seem daunting, but it doesn’t have to be an all-or-nothing proposition. Some of the biggest companies in the world are taking evolutionary steps toward an integrated travel and meetings strategy in search of the savings, increased control and improved traveler satisfaction that integration promises.
Many companies needlessly leave money on the table each year. How? They fail to fully recoup the refunds they’re due in value added taxes, or VAT. But now we offer a best-in-market fix that sets us apart from our competitors: Automated VAT Reclaim powered by Taxeo.
This paper guides travel managers on how to get to the next level of travel cost control. It offers ways to unearth savings in sub-categories of travel spend, which are estimated to make up more than a quarter of overall travel spend. Hidden Spend details new savings opportunities and describes how travel managers can use technology and behavioral economics to drive travelers toward smart buying decisions. BCD Travel’s research shows companies can save 20-25% on these sub-categories if they use the right tools and techniques.
The success of every business travel program hinges on the ability to manage travelers. The more you understand about how your travelers think and make decisions, the better you can guide those decisions in support of company goals. This Traveler Management Survival Guide will help you understand key concepts from behavioral economics and link them to the challenges you wrestle with every day.
Traveler Management: How to influence your employees to plan, book and travel smarter encourages travel managers to fundamentally change their approach to corporate travel programs, and makes the case that the traditional “command and control” approach to travel management offers fewer opportunities for innovation than building strong relationships with travelers.
Business intelligence, or BI, is about gaining meaningful insight from data to drive strategic decisions and actions. Reporting, analysis, monitoring and forecasting are all progressive steps within business intelligence.
In this white paper, you’ll find a great visualization of these steps.