VIDEO: Partnership makes the difference for BCD Travel clients

Having the right travel management company partner is crucial to corporate travel managers juggling program performance and traveler satisfaction. In this short video, travel leaders from A.T. Kearney, Finastra, Mondelēz International and RELX explain why they rely on BCD Travel to provide tailored services, great people, expert advice and true collaboration that enables smart spending on corporate travel and successful business trips for their employees.

Read more

AstraZeneca’s global consolidation drives data insights, savings and traveler satisfaction

U.K.-based biopharmaceutical giant AstraZeneca partnered with BCD Travel to bring 70 countries under global travel program management in just seven months. A case study explains how consolidation enabled innovations and improvements that led to results.

The company saved 15% on managed travel spend in one year. It gained data-centered, actionable insights into 95% of its managed travel spend. And the improved program performance helped the company achieve 86% traveler satisfaction.

“We needed comprehensive, consolidated data to understand where out-of-policy spend was happening and then make improvements,” said Kerrie Henshaw-Cox, AstraZeneca’s travel program leader. “Our consolidated travel program enables the travel team to better support AstraZeneca business leaders.”

Read more

Allegion’s QC innovation leads to fewer errors and happier travelers

Applying manufacturing-style quality control to corporate travel has helped Allegion reduce errors that add friction to employees’ business trips. The result: Better travel experiences and happier travelers. After rolling out the strategy in the United States in January 2018, booking errors linked to travelers’ misunderstanding of policy dropped 50%. The complaint rate per issued airline …

Read moreAllegion’s QC innovation leads to fewer errors and happier travelers

Allgeier taps BCD expertise to boost end-to-end savings

German information technology services provider Allgeier Enterprise Services worked with BCD Travel to choose and implement SAP Concur Travel & Expense for booking and managing business trip expenses. The scalable tool cuts travel costs, and it enables self-service options and end-to-end processes that simplify trips for the company’s rapidly growing workforce. It’s a success story rooted in BCD’s more than 15-year partnership with and in-depth knowledge of SAP Concur.

Read more

Ingersoll Rand boosts TripSource use 88%, and hotel savings follow

Ingersoll Rand rolled out BCD Travel’s TripSource® self-service platform to travelers in six Latin American countries—Argentina, Brazil, Chile, Costa Rica, Mexico and Peru. The aim was to bring outside spend in through in-program hotel bookings, improve the traveler experience and drive savings. But six months later, adoption of the TripSource app was still low.

A new case study details how Ingersoll Rand partnered with BCD to solve the problem with a traveler outreach strategy. In English and Spanish was explained how TripSource increases travelers’ hotel choices; saves them time when booking hotels; and increases their safety because the company can find them in an emergency.

Travel team members used Skype sessions and surveys to follow up with travelers. Then, after they registered for the app, travelers received targeted messages before, during and after trips.

Read more

Case study: Springer Nature’s global implementation cuts travel costs 13%

Springer Nature, a leading academic, professional and educational publisher of some of the world’s most influential journals, seized the opportunity presented by a large merger to transform its travel program. A newly released case study outlines the success.

Increasing online bookings was a high priority. BCD helped Springer Nature gain traveler buy-in by crafting a comprehensive yet clear global travel policy; educating travelers about the policy and online booking; and configuring the Concur online booking tool (OBT) to simplify bookings, reduce traveler frustration and increase compliance.

Read more

Defense firm cuts hotel spend 22% with Dynamic Performance Management

Global defense and cybersecurity firm saves 22 million

For years, the hotel contracts for a U.S.-based defense and cybersecurity firm were pretty straightforward. The company used most of the same hotel properties over and over. It negotiated rates annually, factoring in per-diem amounts allowed by its government clients.

Then two important things changed. Hoteliers began shifting to pricing models that fluctuated based on supply and demand. And the company switched to a strategic sourcing process that was dynamic, too. The travel program needed to be able to demonstrate the value and performance of its hotel contracts throughout the year.

A newly released case study details the solution. The company’s travel program leader turned to Dynamic Performance Management™ from Advito to gain access to real-time analytics and regular, data-centric insights.

Read more