AstraZeneca’s global consolidation drives data insights, savings and traveler satisfaction

U.K.-based biopharmaceutical giant AstraZeneca partnered with BCD Travel to bring 70 countries under global travel program management in just seven months. A case study explains how consolidation enabled innovations and improvements that led to results.

The company saved 15% on managed travel spend in one year. It gained data-centered, actionable insights into 95% of its managed travel spend. And the improved program performance helped the company achieve 86% traveler satisfaction.

“We needed comprehensive, consolidated data to understand where out-of-policy spend was happening and then make improvements,” said Kerrie Henshaw-Cox, AstraZeneca’s travel program leader. “Our consolidated travel program enables the travel team to better support AstraZeneca business leaders.”

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Cardinal Health locks in lower rates on 77% of bookings with Price Assurance Technology

Cardinal Health used Price Assurance Technology from BCD Travel to achieve savings that average $44 per automatically rebooked hotel room and $118 per rebooked air ticket—all without the travel team “having to lift a finger.”

A new case study details how Price Assurance Technology enabled the U.S. health care company to lock in lower room rates on 77% of hotel bookings and secure lower airfares on the same flights 2.5% of the time. What’s more, when Cardinal Health’s travelers saw the savings available through their corporate program, they stopped shopping around.

“We are a small team, but even if we were a 20-person team, we would not have the bandwidth to track every air booking for a price drop,” said Cardinal Health Global Travel Senior Manager Jill Huffman. “Now we have solutions that bring our program additional savings, and we aren’t having to lift a finger.”

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Ingersoll Rand boosts TripSource use 88%, and hotel savings follow

Ingersoll Rand rolled out BCD Travel’s TripSource® self-service platform to travelers in six Latin American countries—Argentina, Brazil, Chile, Costa Rica, Mexico and Peru. The aim was to bring outside spend in through in-program hotel bookings, improve the traveler experience and drive savings. But six months later, adoption of the TripSource app was still low.

A new case study details how Ingersoll Rand partnered with BCD to solve the problem with a traveler outreach strategy. Webinars in English and Spanish explained how TripSource increases travelers’ hotel choices; saves them time when booking hotels; and increases their safety because the company can find them in an emergency.

Travel team members used Skype sessions and surveys to follow up with travelers. Then, after they registered for the app, travelers received targeted messages before, during and after trips.

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Case study: Springer Nature’s global implementation cuts travel costs 13%

Springer Nature, a leading academic, professional and educational publisher of some of the world’s most influential journals, seized the opportunity presented by a large merger to transform its travel program. A newly released case study outlines the success.

Increasing online bookings was a high priority. BCD helped Springer Nature gain traveler buy-in by crafting a comprehensive yet clear global travel policy; educating travelers about the policy and online booking; and configuring the Concur online booking tool (OBT) to simplify bookings, reduce traveler frustration and increase compliance.

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Defense firm cuts hotel spend 22% with Dynamic Performance Management

Global defense and cybersecurity firm saves 22 million

For years, the hotel contracts for a U.S.-based defense and cybersecurity firm were pretty straightforward. The company used most of the same hotel properties over and over. It negotiated rates annually, factoring in per-diem amounts allowed by its government clients.

Then two important things changed. Hoteliers began shifting to pricing models that fluctuated based on supply and demand. And the company switched to a strategic sourcing process that was dynamic, too. The travel program needed to be able to demonstrate the value and performance of its hotel contracts throughout the year.

A newly released case study details the solution. The company’s travel program leader turned to Dynamic Performance Management™ from Advito to gain access to real-time analytics and regular, data-centric insights.

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Case study: Engaging travelers at LinkedIn

Engaging travelers at LinkedIn

A recently released case study explores how LinkedIn’s travel program tapped into Advito’s Traveler Engagement™expertise to strengthen bonds with on-the-road employees. The result: happier and more productive travelers who are better connected to the company.

The engagement effort led to LinkedIn’s traveler satisfaction score among U.S. employees hitting 84%—an increase of 20 percentage points in two years. Advito helped LinkedIn’s travel team create a recognizable travel program brand, TravelIn, that uses mobile, digital, virtual and social media tools to boost traveler awareness, advocacy, loyalty, trust and satisfaction.

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Case study: EcoVadis outlines BCD Travel’s path to gold

In 2016, BCD Travel became the first travel management company to earn a gold rating from EcoVadis, an independent, internationally recognized firm that measures corporate social responsibility performance. The gold status places BCD in the top 1% of all suppliers assessed by the ratings firm.

A new case study from EcoVadis outlines the steps BCD took to achieve EcoVadis gold:

Solidifying ongoing support from company leaders and integrating CSR into BCD’s corporate strategic direction
Educating and engaging employees worldwide in the CSR effort
Integrating CSR goals into all global operations, including partners and suppliers
Measuring progress using EcoVadis’ tools, and making adjustments to ensure success

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[Case study] Textron uses TripSource to boost in-program airport parking by more than 90%

Like many large companies, Textron’s travel policy information is contained in a multi-page document posted on the company’s intranet. Employees weren’t taking advantage of guidance or available offers because they just weren’t taking time to go online and learn about them. That led to higher travel costs and missed opportunities to show travelers how staying within policy benefitted them.

Textron turned to BCD Travel’s TripSource® for help—creating a traveler messaging campaign that delivered information about the company’s airport parking discounts at the moment when travelers needed to know.

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Case study: Pitney Bowes saves $2.7 million with DecisionSource

Pitney Bowes’ travel policy adhered to best-in-class standards; nonetheless, many of its 15,000 employees weren’t following the policy when booking trips. Their noncompliance drove up costs and made it difficult to keep track of travelers’ whereabouts—an important component of the company’s duty of care to employees.

The global technology company turned to DecisionSource®, BCD Travel’s proprietary data management tool, to better understand and manage traveler behavior. DecisionSource enabled customized Travel Report Card reports defined by business unit or line of business. Travel program leaders saw which departments had the biggest opportunity for improvement with noncompliant travelers. Then they reached out to those departmental leaders and began educating travelers about the travel policy and why compliance matters—both to their safety and to the company’s bottom line.

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Tension in a trouble zone sparks BCD Travel evacuation plan

Planning and cooperation contribute to the successful evacuation of expatriates in Egypt In the midst of growing political unrest in early July, the U.S. Embassy in Cairo closed and the State Department advised all non-essential U.S. citizens to leave Egypt. Our client, an aerospace and defense contractor, knew evacuations were imminent for their expatriates living in the region and they asked BCD Travel to handle the evacuation plan.

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Mondelez case study

A new case study delves into how Advito’s traveler engagement practice helped Mondelēz International, a global snack foods giant, tap into the power of influencing traveler behavior.

Advito, the consulting arm of BCD Travel, helped Mondelēz create a messaging campaign that successfully encouraged employees to spend less—and spend smarter—on every trip.

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Case Study: End-to-end solution lowers travel costs

A leading multinational consulting firm had a particular set of challenges in Belgium and they needed BCD Travel’s help to resolve them. Their complex booking and expense process was driving up invoice errors and travel costs. The cumbersome process required manual approvals and administration through an on-site agency setup.

Our client wanted an end-to-end solution to make the process easier, faster and more accurate from booking, to approval and administration. They wanted to reduce office space. And they wanted
this accomplished within a two-year time frame.

We worked together with our client to develop a new, completely automated end-to-end travel process. The implementation of the new process took several steps:

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