Research Snapshot: COVID-19 – Current issues with travel suppliers

Limited service, reduced supply and increased prices are mentioned by business travelers hitting the road during the pandemic.

28% of the survey respondents resumed business travel.

They reported these issues experienced with travel suppliers on the recent business trips:

  • Limited services are reported by around two thirds of travelers when it comes to hotels and restaurants, and by a half for airlines.
  • Car rentals are characterized by reduced supply by 42% of respondents, while 32% say the same about air providers.
  • Around 3 in 10 noticed price increase in all four supplier categories.
  • The survey respondents complained about inadequate cleanliness the least: travel suppliers are performing well to satisfy the new traveler requirement. Only 9% expressed concerns about cleanliness of hotels; this figure was lower for other travel suppliers.

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