Emerging technologies will disrupt the business travel industry. Will your program be ready?
Blockchain, chatbots, machine learning, virtual reality (VR) and the Internet of Things (IoT) are among the emerging technologies capturing the imagination of the business travel community. These innovations have the potential to be truly disruptive forces. But precisely how they will change corporate travel, and how travel buyers can prepare, isn’t yet clear.

To help corporate travel buyers better understand and prepare to use these technologies, we are publishing a series of simple-to-understand and relevant papers.
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Inform series

By BCD Travel Research & Intelligence team

Approached from a travel manager’s point of view, the papers aim to close a knowledge gap within the travel industry when it comes to understanding the implications of digital technology. This is real-world information for real-world programs.

This series of Inform reports explores how these technologies can interact with six aspects of travel program management:

Sourcing

Policy

Coming in October

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Communications

Coming soon

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Duty
of care

Coming soon

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Payment
& expense

Coming soon

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Performance management

Coming soon

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Sourcing

In this paper, you can read how blockchain can open the door to smart contracts as well as redemption and exchange of rewards points across hotel programs.

By sourcing, we mean:

  • Identifying and selecting suppliers
  • Specifying products and services
  • Pricing and contracting
  • Presenting choices to travelers
  • Payment
  • Supplier performance management

Meet the Research & Intelligence team behind the Inform series

We’re just beginning to see how machine learning helps travel programs save money.

Mike Eggleton

Mike Eggleton
Senior Manager,
Analytics & Research

You can read about AI and the IoT anywhere, but do you know the direct tie-in to managed travel?

Miriam Moscovici

Miriam Moscovici
Senior Director,
Research & Corporate Innovation

Self-executing contracts? Bots requesting bids from airlines? It’s all possible with digital technology.

Natalia Tretyakevich

Natalia Tretyakevich
Senior Manager,
Research & Intelligence

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