Emerging technologies will disrupt the business travel industry.
Will your program be ready?

Blockchain, chatbots, machine learning, virtual reality (VR) and the Internet of Things (IoT) are among the emerging technologies capturing the imagination of the business travel community. These innovations have the potential to be truly disruptive forces. But precisely how they will change corporate travel, and how travel buyers can prepare, isn’t yet clear. To help corporate travel buyers better understand and prepare to use these technologies, we are publishing a series of simple-to-understand and relevant papers. Learn more

Emerging technologies will disrupt the business travel industry. Will your program be ready?

Blockchain, chatbots, machine learning, virtual reality (VR) and the Internet of Things (IoT) are among the emerging technologies capturing the imagination of the business travel community. These innovations have the potential to be truly disruptive forces. But precisely how they will change corporate travel, and how travel buyers can prepare, isn’t yet clear. To help corporate travel buyers better understand and prepare to use these technologies, we are publishing a series of simple-to-understand and relevant papers. Learn more

Inform series

Emerging technologies and travel management
By BCD Travel Research & Intelligence team

Approached from a travel manager’s point of view, the papers aim to close a knowledge gap within the travel industry when it comes to understanding the implications of digital technology. This is real-world information for real-world programs.

This series of Inform reports explores how these technologies can interact with six aspects of travel program management:

N° 1 – Sourcing

1sourcing

Find out how technologies like machine learning, chatbots and blockchain can transform sourcing by making it more dynamic and enabling real-time engagement with traveler management.

N° 2 – Policy

2policy

Emerging technologies mean the days of using policy as a blunt instrument to ensure travelers book cost-effectively and stay safe are numbered. Read the paper to learn more.

N° 3 – Communications

Find out how today’s tools can deliver effective, personalized messages to travelers, engaging them at exactly the right moment and giving travel managers new ways to encourage engagement and compliance.

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In the coming months, 3 more reports will follow. Topics: Duty of care, Payment & Expense, Performance management.

Keep up with the Inform series and subscribe to the Move newsletter. You’ll be the first one to know when a new publication goes online.

Meet the Research and Intelligence team behind the Inform series

Mike Eggleton
Senior Manager, Analytics & Research

Mike Eggleton

   We’re just beginning to see how machine learning helps travel programs save money.

Miriam Moscovici
Senior Director, Research & Corporate Innovation

Miriam Moscovici

   You can read about AI and the IoT anywhere, but do you know the direct tie-in to managed travel?

Natalia Tretyakevich
Senior Manager, Research & Intelligence

Natalia Tretyakevich

   Self-executing contracts? Bots requesting bids from airlines? It’s all possible with digital technology.

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