COVID-19 information and travel updates

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Prepare for the path forward

Talks about traveling after COVID-19 have faded. Traveling through the pandemic – safely, confidently, and smartly – is now the top priority. And we’re here to help you and your travelers do just that. While business travel was greatly reduced this year, our world didn’t stop turning and our technology kept advancing. As your trusted advisor, BCD Travel is on the front lines bringing you the latest travel information, requirements and solutions so you have one less thing to worry about.

Traveler care

More than duty of care, we’re reassuring travelers that we’ve got their back before, during and after the trip.

Real-time information

Providing agents, travelers and travel managers with the latest global travel information and requirements.

Solutions and support

Focusing on solutions and assessments that allow us to pivot quickly to serve and protect your travelers and your company.

Here you’ll find recent updates and reliable information sources about the COVID-19 global pandemic.

Some countries are easing out of lockdown and travel restrictions are lifted. The situation is still fluid with authorities and suppliers changing policies at a rapid pace. Bear with us, as we’re doing our best to keep up with all the changes…

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Information for travel managers

The COVID-19 pandemic is having a huge impact on travel programs. We’re doing all we can to minimize the consequences for your program and travelers. As different countries require restrictions on movement, office hours may be adapted per country. Local teams will keep clients informed about these changes.

Information on this page:

Other useful information and links:

For specific questions about your travel program, contact your program manager.

Resources for program managers and decision makers

Here you’ll find recent updates and reliable information sources about the COVID-19 global pandemic. You’ll also find expert advice on area’s you should focus on within your travel program today. Other useful resources:

For specific questions about your travel program, contact your program manager.

Guides and videos

Travel smart. Travel well.

Travel is different now. Travel teams must reimagine their programs with protocols and solutions in place to increase travelers’ confidence and protect their health. The Back to Travel guide is designed to give you the answers you need to lead your company back to business safely, efficiently and smartly.

Video: The Journey Ahead

The COVID-19 pandemic has impacted traveler sentiment and expectations. There are new considerations and demands. The success of the travel program will be based on facts and information. In our new video, The Journey Ahead , we’ll walk through the five phases of the traveler journey through the eyes of a traveler. And help companies like yours prepare for this new journey.


Our What You Need To Know reports summarize what airlines, hotels, car rental companies and governments across the world are doing and planning.


BCD Online Events

Our BCD Online Event series cover the different aspects of global pandemics’ impact. Sign up for an upcoming event or watch a previous event on demand.

Online events

Success stories, infographics and papers


Automated trip approvals

Govern travel decisions seamlessly

Security and risk tools

Ensure the wellbeing of your travelers

Virtual collaboration

Maintain virtual culture beyond COVID-19

OBT merchandising

Influence choices during the shopping and booking process

Mobile policy

Communicate with travelers in real-time

Interested in our services, but not a client yet? Contact us.


Policy management

Get your key messages across to your travelers

Back to Travel workshop

Develop a personalized plan for resuming travel

Traveler engagement campaigns

Influence and enhance your travelers experiences booking and on the road

Supplier management

Optimize your travel spend with a modern approach

StaySafe Hotel assessment

See how much you can save with smarter spend management tactics and adoption strategies

Interested in our services, but not a client yet? Contact us.

Frequently asked questions

Most of the airlines have goodwill policies in place for cancellations or modifications. For the most up to date information, please refer directly to the airline. Please be aware that many airlines worldwide have restricted our ability to process automated refunds via the GDS, including refundable tickets. As a result, BCD Travel has been forced to manage these processes manually to support our clients’ needs. Many airlines are now requiring us to complete and submit forms that serve as requests for refunds. We will continue to request refunds on your behalf via manual processes. However, we are unable to provide an estimated date for refund receipt, as airlines do not communicate processing time at any point during the submission process. We expect the revised airline procedures to delay travelers’ receipt of refunds. We appreciate your patience as we work diligently to submit refund requests on your travelers’ behalf.

In risk situations, DecisionSource® by BCD Travel can help travel managers locate and assist travelers before, during and after an event. Find out more about the three DecisionSource reports that help travel managers to located and assist travelers in need.
We encourage travel managers to remember that during periods of disruption, providing guidance during times of uncertainty is essential. Here are our top tips for engaging your travelers.