What you need to know reports
Airline operations
These reports present a roundup of what’s been happening to airlines in the world over the last month as travel restrictions begin to ease.
September 1, 2022
COVID-19 information and travel updates
Jump to information for:
Prepare for the path forward
Talks about traveling after COVID-19 have faded. Traveling through the pandemic – safely, confidently, and smartly – is now the top priority. And we’re here to help you and your travelers do just that.
While business travel was greatly reduced this year, our world didn’t stop turning and our technology kept advancing. As your trusted advisor, BCD Travel is on the front lines bringing you the latest travel information, requirements and solutions so you have one less thing to worry about.
Traveler care
More than duty of care, we’re reassuring travelers that we’ve got their back before, during and after the trip.
Real-time information
Providing agents, travelers and travel managers with the latest global travel information and requirements.
Solutions and support
Focusing on solutions and assessments that allow us to pivot quickly to serve and protect your travelers and your company.
Here you’ll find recent updates and reliable information sources about the COVID-19 global pandemic.
Some countries are easing out of lockdown and travel restrictions are lifted. The situation is still fluid with authorities and suppliers changing policies at a rapid pace. Bear with us, as we’re doing our best to keep up with all the changes…
Information for travel managers
The COVID-19 pandemic is having a huge impact on travel programs. We’re doing all we can to minimize the consequences for your program and travelers. As different countries require restrictions on movement, office hours may be adapted per country. Local teams will keep clients informed about these changes.
Information on this page:
- Read our What You Need To Know reports for an overview of the current situation.
- Sign up or watch the recording of one of our BCD Online Events.
- Our infographics and surveys help you better understand the impact of COVID-19.
- Find your answer in our FAQ section.
Other useful information and links:
- COVID-19 Information Hub
- Read the letter from our Chief Executives about COVID-19
- Follow our COVID-19 discussion group on Connect, our community platform exclusive to BCD clients
- Coronavirus dashboard by the World Health Organization.
- World Health Organization
- US. Department of State
- UK Foreign & Commonwealth Office
For specific questions about your travel program, contact your program manager.
Resources for program managers and decision makers
Here you’ll find recent updates and reliable information sources about the COVID-19 global pandemic. You’ll also find expert advice on area’s you should focus on within your travel program today. Other useful resources:
- Locate and assist travelers before, during and after an event: DecisionSource®
- Follow our COVID-19 discussion group on Connect, our community platform exclusive to BCD clients
- US. Department of State
- UK Foreign & Commonwealth Office
For specific questions about your travel program, contact your program manager.
Travel smart. Travel well.
Travel is different now. Travel teams must reimagine their programs with protocols and solutions in place to increase travelers’ confidence and protect their health. The Back to Travel guide is designed to give you the answers you need to lead your company back to business safely, efficiently and smartly.
Video: The Journey Ahead
The COVID-19 pandemic has impacted traveler sentiment and expectations. There are new considerations and demands. The success of the travel program will be based on facts and information. In our new video, The Journey Ahead , we’ll walk through the five phases of the traveler journey through the eyes of a traveler. And help companies like yours prepare for this new journey.
Reports
Our What You Need To Know reports summarize what airlines, hotels, car rental companies and governments across the world are doing and planning.
Reports
Read more
What you need to know reports
Report: The metaverse and travel
While it may still be some time before the metaverse becomes mainstream and the real benefits are realized, travel companies are already beginning to engage with it. Find out what you need to know about the metaverse and how it could impact travel.
June 28, 2022
What you need to know reports
Report: Travel risk outlook
The pandemic isn’t the only risk business travelers may face. Hurricanes, civil war, terrorism, and kidnapping are still real and present dangers. Travel is coming back; make sure you’re prepared with essential information for these times of uncertainty and change.
May 11, 2022
BCD Online Events
Our BCD Online Event series cover the different aspects of global pandemics’ impact. Sign up for an upcoming event or watch a previous event on demand.
Online events
Webinar
Reduce your program’s carbon footprint
Learn about CO2 emissions, climate change and steps you can take to reduce or offset your travel program’s carbon footprint. Two subject matter experts from Climate Neutral Group provide valuable tips on how to help your travelers make the most sustainable choices.
May 12, 2022
Webinar
Ready for take off
With international travel restrictions easing, travellers are ready to reconnect in person. As we move towards recovery and navigate the ever-changing travel landscape together, how can we do so comfortably and confidently?
April 5, 2022
Webinar
Navigating a safe return to travel
As countries carefully lift travel restrictions, travelers are ready to reconnect in person. Travel managers now face the challenge to reboot their travel program with a renewed focus on traveler health and safety.
March 14, 2022
Success stories, infographics and papers
Case studies
Holcim optimizes their travelers’ experience with Cytric and TripSource® hotel content
Read how BCD implemented Cytric, integrated with TripSource hotel content, enabling Holcim to solve functional issues with their online booking tool, which caused travelers to book hotels outside of the travel program.
June 15, 2022
Infographics
Research Snapshot: Wellbeing trends – Travel buyers speak
In the upcoming years, most travel buyers expect the importance of traveler wellbeing to increase.
May 31, 2022
Infographics
Research Snapshot: Wellbeing support – Travel buyers speak
Travel buyers offer various policies that improve traveler wellbeing but not always these options coincide with what travelers are looking for.
May 31, 2022
Services
Automated trip approvals
Govern travel decisions seamlessly
Security and risk tools
Ensure the wellbeing of your travelers
Virtual collaboration
Maintain virtual culture beyond COVID-19
OBT merchandising
Influence choices during the shopping and booking process
Mobile policy
Communicate with travelers in real-time
Interested in our services, but not a client yet? Contact us.
Solutions
Policy management
Get your key messages across to your travelers
Back to Travel workshop
Develop a personalized plan for resuming travel
Traveler engagement campaigns
Influence and enhance your travelers experiences booking and on the road
Supplier management
Optimize your travel spend with a modern approach
StaySafe Hotel assessment
See how much you can save with smarter spend management tactics and adoption strategies
Interested in our services, but not a client yet? Contact us.
Frequently asked questions
Most of the airlines have goodwill policies in place for cancellations or modifications. For the most up to date information, please refer directly to the airline. Please be aware that many airlines worldwide have restricted our ability to process automated refunds via the GDS, including refundable tickets. As a result, BCD Travel has been forced to manage these processes manually to support our clients’ needs. Many airlines are now requiring us to complete and submit forms that serve as requests for refunds. We will continue to request refunds on your behalf via manual processes. However, we are unable to provide an estimated date for refund receipt, as airlines do not communicate processing time at any point during the submission process. We expect the revised airline procedures to delay travelers’ receipt of refunds. We appreciate your patience as we work diligently to submit refund requests on your travelers’ behalf.
In risk situations, DecisionSource® by BCD Travel can help travel managers locate and assist travelers before, during and after an event. Find out more about the three DecisionSource reports that help travel managers to located and assist travelers in need.
We encourage travel managers to remember that during periods of disruption, providing guidance during times of uncertainty is essential. Here are our top tips for engaging your travelers.
Our consultancy colleagues at Advito published information on how to turn your corporate travel program into a sustainable collaboration program. They also have a page on getting the most out of virtual collaboration.