COVID-19 information and travel updates

Here you’ll find recent updates and reliable information sources about the COVID-19 global pandemic.

Some countries are easing out of lockdown and travel restrictions are lifted. The situation is still fluid with authorities and suppliers changing policies at a rapid pace. Bear with us, as we’re doing our best to keep up with all the changes…

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Get back to travel

Getting travelers back on the road can be daunting. But help’s on the way. Use this guide to prepare your travel program and your travelers to travel safely, efficiently and smartly. It covers four essential areas: duty of care, traveler communication, spend management and travel policy. A true confidence booster highlighting important trends and providing practical advice. Just what you and your travelers need before takeoff.

Information for travel managers

The COVID-19 pandemic is having a huge impact on travel programs. We’re doing all we can to minimize the consequences for your program and travelers. As different countries require restrictions on movement, office hours may be adapted per country. Local teams will keep clients informed about these changes.

Information on this page:

Other useful information and links:

For specific questions about your travel program, contact your program manager.


What You Need To Know

Our What You Need To Know reports summarize what airlines, hotels, car rental companies and governments across the world are doing and planning.

What you need to know reports

What you need to know: Coronavirus and travel bans

After the World Health Organization classified the outbreak as a pandemic, outright bans on travel became more common. Countries are now beginning to ease lockdown measures, including a relaxation of travel restrictions.

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What you need to know reports

What you need to know: Rail cleanliness and hygiene

In an effort to reassure travelers that they are doing all they can to protect them against COVID-19, rail operators and train companies are implementing new and improved cleanliness and hygiene processes. These reports summarize what a selection of train companies around the world are doing.

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What you need to know reports

What you need to know: Hotel cleanliness and hygiene programs

In an effort to reassure both employees and travelers that they are doing what they can to protect them against COVID-19, hotels are implementing new and improved cleanliness and hygiene processes. This report summarizes what hotel companies around the world are doing and planning.

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featured image airline seat capaicity
What you need to know reports

What you need to know: COVID-19: Airline seat capacity policy

As part of their efforts to keep travelers safe, some airlines are social distancing passengers by keeping a number of seats free on flights; typically, the middle seat is kept free. This report details what airlines are doing and includes information on those that have not announced the adoption of such measures.

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BCD Online Events

Our BCD Online Event series cover the different aspects of global pandemics’ impact. Sign up for an upcoming event or watch a previous event on demand.

On demand webinars LATAM

Webinar: Duty of care. Regreso a los viajes con confianza.

¿Tiene todo lo que necesita para un adecuado Duty of care? Cuidar a los viajeros es más importante que nunca. Tener las herramientas correctas, los datos y un plan consistente, le ayudará a usted y a sus viajeros a sentir confianza para regresar a los viajes de negocios.

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Success stories, infographics and papers

Featured image Back to travel guide
White Papers & Guides

Back to Travel guide

In this time of uncertainty, one thing is true – travel managers are facing more pressure than ever before. Your travel program is in the spotlight and stakeholders are anxious. It’s not just travelers asking questions and seeking reassurance. Your executives are, too. This guide is designed to give you the answers you need to …

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Frequently asked questions

Most of the airlines have goodwill policies in place for cancellations or modifications. For the most up to date information, please refer directly to the airline. Here’s a list of airline companies and links. Please be aware that many airlines worldwide have restricted our ability to process automated refunds via the GDS, including refundable tickets. As a result, BCD Travel has been forced to manage these processes manually to support our clients’ needs. Many airlines are now requiring us to complete and submit forms that serve as requests for refunds. We will continue to request refunds on your behalf via manual processes. However, we are unable to provide an estimated date for refund receipt, as airlines do not communicate processing time at any point during the submission process. We expect the revised airline procedures to delay travelers’ receipt of refunds. We appreciate your patience as we work diligently to submit refund requests on your travelers’ behalf.
In risk situations, DecisionSource® by BCD Travel can help travel managers locate and assist travelers before, during and after an event. Find out more about the three DecisionSource reports that help travel managers to located and assist travelers in need.
We encourage travel managers to remember that during periods of disruption, providing guidance during times of uncertainty is essential. Here are our top tips for engaging your travelers.