Traveler Survey: Payment and Expense in Business Travel

With this survey, we sought to explore the topic of payment and expense in business travel. We looked at the payment methods travelers used whilst traveling, the pain points they experienced, and the tools at their disposal to make their life easier.

The results are based on an online survey of 1,349 English speaking business travelers worldwide conducted March 31- April 11, 2023.

Respondent profile

  • Gender: 68% male and 32% female
  • Age: 47% represent Gen X, 38% Baby Boomers, and 15% Millennials
  • Geography: 69% NORAM, 18% EMEA, 13% APAC
  • Industries: 20% Life sciences, 17% Manufacturing, 13% Aerospace and Defense, 8% IT, 6% Financial services and 6% Business/Consulting
  • Company size: 75% of business travelers are employed by the companies with 10,000 employees or more

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