Change management calls for systematic approach to implementing global travel program while ensuring local goals

Challenge

After a multi-agency bid process, a global pharmaceutical client selected BCD Travel as their new travel management company in China. This required effective change management and strategic stakeholder engagement to drive efficiency and savings. With seven legal entities and over 10,500 travelers in China, the travel program implementation involved additional layers of complexity.

Approach

The company asked BCD to integrate existing travel and expense tools and internal systems. These tools affected productivity, since travelers had to manually input data for each system. BCD focused on customizing TripSourceĀ® China, creating a single sign-on gateway, engaging key stakeholders and offering a more comprehensive offline delivery solution.

Results

As a result, travelers see a positive improvement to their travel program. BCD created a single sign-on gateway for traveler to access their online booking tool via WeChat for Work. Online adoption grew to 80%, with 45% of travelers booking via mobile within four weeks of implementation.

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