Research Snapshot: Finance as Payment & Expense stakeholder

Finance is the most influential Payment & Expense stakeholder in business travel, followed by Travel Management and Procurement.

Finance is a frequent decision-maker when it comes to selecting payment & expense tools and VAT reclaim. Less often it participates in selecting preferred suppliers, creating travel risk management policy or controlling service quality.

Half of travel buyers report challenges when it comes to collaboration with Finance, among which lack of connected systems and defined processes for collaboration are reported the most.

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