Holcim optimizes their travelers’ experience with Cytric and TripSource® hotel content

Challenge

Holcim was facing functional issues with its online booking tool and travelers, finding better deals on their own, were inclined to book hotels outside of the travel program

Approach

BCD Travel implemented Cytric, a global online booking tool, integrated with TripSource hotel content, giving travelers a wider choice of hotels with access to
their preferred hotels.

Results

  • Air online adoption: +13%
  • Hotel-to-trip-night: +20%Wider hotel choice
  • Increased policy compliance
  • Better budget control
  • Improved duty of care

Carine Nolet, Facility Manager for Holcim, based in the innovation center, manages all service contracts with suppliers, including corporate
travel for employees. Carine, who is in charge of employee services, provides employees with the information they need, tools that work to their
full capabilities, and solutions to fix problems. Her primary mission is to facilitate the work life of
the company’s employees in France with a work environment that meets their expectations, so they can focus on their core mission. Carine is passionate about helping colleagues

Challenge

Holcim was facing functional issues with its online booking tool. Their travelers found more choices and better deals elsewhere on their own. As a result, many Holcim travelers habitually booked hotels outside of the travel program.

Approach

BCD implemented Cytric, a global online booking
tool, integrated with TripSource hotel content. The
OBT was implemented during the COVID pandemic,
a quiet travel period, which simplified the process.
During the transition, Carine Nolet worked with BCD
on internal communications to remind employees
to follow the travel policy. They explained how
booking trips with BCD would drive stronger policy
compliance, greater savings and additional traveler
safety. Combining Cytric with BCD’s hotel content is
a success for two reasons: travelers save time and
the company saves money

Relationships with suppliers make a great difference in my daily job. I’m feeling fortunate to work so closely with BCD’s program management team, they help me solve my day-to-day corporate travel challenges. Knowing that this is exactly what BCD’s automated trip approval solution does for us, brings me peace of mind.

Carine Nolet

Facility Manager at Holcim

Results

The collaboration with BCD during the change management was a winning combination: a great project team,
efficient training and internal communication. With Cytric, online adoption increased 13% on air bookings in
2021 compared to 2020. The TripSource hotel content gives travelers a wider choice of hotels with access to
their preferred hotels. All reservations are now consolidated within one booking tool: travelers now use a single
channel to make hotel reservations, invoices are easier to reconcile. Holcim has a single view of their travelers’
whereabouts, making it easier to track and assist people as needed, improving their duty of care.

We are pleased when we can facilitate the work of Carine Nolet and the Holcim staff. Our consulting role is all about bringing our expertise to recommend the best options to simplify and maximize our client’s efficiency.

Laurent Bensaid

Director Program Management France at BCD Travel
Executive Chair of Sustainability

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