The collaboration with BCD during the change management was a winning combination: a great project team,
efficient training and internal communication. With Cytric, online adoption increased 13% on air bookings in
2021 compared to 2020. The TripSource hotel content gives travelers a wider choice of hotels with access to
their preferred hotels. All reservations are now consolidated within one booking tool: travelers now use a single
channel to make hotel reservations, invoices are easier to reconcile. Holcim has a single view of their travelers’
whereabouts, making it easier to track and assist people as needed, improving their duty of care.