Allegion’s QC innovation leads to fewer errors and happier travelers

Applying manufacturing-style quality control to corporate travel has helped Allegion reduce errors that add friction to employees’ business trips. The result: Better travel experiences and happier travelers.

After rolling out the strategy in the United States in January 2018, booking errors linked to travelers’ misunderstanding of policy dropped 50%. The complaint rate per issued airline ticket is now below 1%.

Allegion—in partnership with  BCD Travel—has designed a proven, repeatable quality control process for corporate travel that will launch in other regions this year. It also has created a new travel program performance improvement model for the industry.

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