Applying manufacturing-style quality control to corporate travel has helped Allegion reduce errors that add friction to employees’ business trips. The result: Better travel experiences and happier travelers.
After rolling out the strategy in the United States in January 2018, booking errors linked to travelers’ misunderstanding of policy dropped 50%. The complaint rate per issued airline ticket is now below 1%.
Allegion—in partnership with BCD Travel—has designed a proven, repeatable quality control process for corporate travel that will launch in other regions this year. It also has created a new travel program performance improvement model for the industry.