Frequently asked questions

I’m a travel buyer and we’re going to send out an RFP / RFQ soon. I’ve filled out your website form and haven’t heard back from a sales person. What phone number can I call?
Please call 678-579-1320 for RFP or RFQ sales inquiries (USA and Canada only). If you’re outside of North America, please be sure you have completed the form on the country site where you live. You may also find contact information here.

NOTE: This telephone number is for RFP or RFQ sales inquiries only. If you call this number for help with any of the following issues your call will not be returned (The fastest way to get help is by calling the number on your itinerary.):

  • Booking a trip
  • Changing your travel plans
  • Trip disruptions
  • Invoices
  • Payment processing
  • Interested in being a BCD travel preferred hotel or car provider

I’m a traveler and need emergency assistance, can you help?
The fastest way to get help is by calling the number on your itinerary. Should you still need help with your current trip visit this page for a list of telephone numbers by country. *Please note, you must call the number for your home country and there may be charges for this service.

How do I apply for a position with BCD Travel?
Please visit the Careers section of this site, click the green Search All Global Jobs button and follow the procedures for application. If you’re having technical issues logging in to the online jobs site, please email careers@bcdtravel.com.

I’m a traveler and need to change my travel plans. I don’t remember my travel portal login or am having difficulty with the online booking tool, can you help?
Please contact the travel department at your company. Each company has a different set of contacts for their business. Most often, emergency contact information can be found within your written policy or on your itinerary.

I’m a traveler and having problems with my hotel booking, can you help?
If you made the hotel reservation through BCD Travel, contact your company’s travel agent or use one of the emergency phone numbers provided here. If you did not book your hotel reservation through BCD Travel, contact the hotel directly.

I’m a traveler having difficulty using TripSource®. Where can I get help?
Please go to Tripsource.com/FAQ and scroll down to click the Contact TripSource tab.

I’m planning an event, and would like to have someone from BCD Travel speak. Do you have a speaker bureau?
Please email michael.antrobus@bcdtravel.com for information about our speakers.

Whom do I contact to get a W9 so I can pay a commission?
Please email kcreceivables@bcdtravel.com.