In this survey we examines the tools travelers use to book business trips, aiming to understand how well current booking solutions meet their needs and where improvements are needed.
Download the report to learn:
- OBT adoption among business travelers
- Frequency of use and types of suppliers booked
- Traveler satisfaction with company-provided booking solutions
- How OBTs are used for traveler communication
- Key shortcomings of today’s OBTs and the most valued capabilities
- The role of AI in planning and booking business travel
- How BCD’s booking and trip management solution can support travelers
The results are based on an online survey of 833 business travelers worldwide, conducted in April 2026.
Download report