Business travel’s future will be packed with bots, artificial intelligence and inventive customer-facing tools that make journeys more pleasurable for corporate travellers. That’s what Miriam Moscovici, BCD’s director of Emerging Technologies, took away from DataArt’s Travel Question Time, held recently in New York City.
In a video interview after the event, Moscovici—one of Travel Question Time’s panelists—predicted the industry’s best innovations lie ahead. BCD has been doing a lot of foundational work to capitalize on some of the “exciting stuff” that’s emerging, she said.
“The whole concept of journey management is a sweet spot … especially for the travel management company,” Moscovici said, adding TMCs have a unique understanding of businesses’ requirements and expectations around travel consumption and spending. “We can inform [traveller] decisions and behaviors in a way that’s unmatched in other industries.”
Technology consultant DataArt and travel industry research firm Phocuswright teamed up to host Travel Question Time, the fifth event of its kind. The format is modeled on the BBC’s popular “Question Time” panel show.