Applying manufacturing-style quality control to corporate travel enabled Allegion to reduce booking errors that add friction to employees’ business trips. The result of the Dublin-based manufacturer’s program-improvement partnership with BCD Travel: Better travel experiences, improved policy compliance and happier travelers.
Allegion travel leader Dan Schwartz and Mike Bellis, the Allegion expert who oversees global quality control for the company’s safety and security products, offer their advice for how to add CQ innovation to your business travel program:
- Engage a quality control expert in your company; a manufacturing, business quality, project management or auditing professional can help.
- Take a deep dive into travel program data to identify and prioritize first-tier recurring errors.
- Do some sleuthing. Why are these errors happening?
- Categorize by cause: Are they human errors, flawed processes or poor communications?
- Plan solutions to address prevalent problems, and be prepared to adjust your strategy as you discover what works (and doesn’t).
- Communicate improvement strategies to travelers repeatedly and through multiple channels. Use clear and concise messages to explain what travelers should know or do.
- Assess your success and fine-tune your strategy before moving on to second-tier issues.