Effective Oct. 28, Delta will begin selling Delta Comfort+ as a fare for flights departing Jan. 22, 2018, and beyond in most markets within the trans-Atlantic region including flights from North America to Europe, the Middle East and Africa.
In March 2015, Delta introduced Delta Comfort+ as the airline’s industry-leading extra legroom product experience that offers Sky Priority boarding with dedicated overhead bin space, and complimentary, branded snacks and premium beverages on flights more than 250 miles. Delta Comfort+ customers on long-haul international flights are also treated to Rest and Refresh kits with eye shades, ear plugs and a dental kit featuring Colgate toothpaste.
Since then, the popularity of Delta Comfort+ has surged and Delta has continued to increase the number of Delta Comfort+ seats to all mainline aircraft.
In November 2015, Delta began selling Delta Comfort+ as a fare for travel in the U.S. and Canada – previously customers were able to purchase Delta Comfort+ as an add-on seat product. Over the past few years the product has continued to expand, with the airline offering Delta Comfort + as a fare to all destinations in the Asia-Pacific and Latin America/Caribbean regions, as well as the U.S. and Canada, as of May 2017.
Delta Comfort+ is most often purchased when shopping via delta.com, the FlyDelta mobile app, or with a Delta reservations specialist. Delta continues to collaborate with its joint venture partners to ensure customers can view availability on combined itineraries. Additionally, Delta remains engaged with distribution partners to allow Delta Comfort+ to be purchased through travel agents and in consumer direct shopping displays. For Delta-operated international flights not included in this update, Delta Comfort+ will continue to be sold as an add-on seating option.
This latest enhancement is part of the airline’s multi-billion dollar investment in the customer experience that includes a cabin modernization program featuring new seats, seatback entertainment systems with free entertainment, free mobile messaging, high-capacity overhead bins, access to Wi-Fi on nearly all flights, free Main Cabin meals on select flights, upgraded Main Cabin snacks, an Alessi-designed collection of serviceware, Westin Heavenly® In-Flight Bedding, chef-curated meals paired with wines hand-selected by Master Sommelier Andrea Robinson, noise-canceling LSTN headphones and more.
Additionally, Delta has made significant investments in the customer experience on the ground. These include new Delta Sky Club locations in Denver, Atlanta, and Seattle, and Club renovations in Nashville, Dallas, Newark, and Minneapolis-St. Paul, airport enhancement programs in Atlanta, Los Angeles, New York and Salt Lake City, and the testing and implementation of an enhanced boarding process in Atlanta. Delta also plans to add nearly 250 new aircraft to its fleet in coming years.