Healthcare professionals (HCPs) and patients have distinct needs. Whether it’s a group of physicians attending a medical education conference or a patient traveling for a clinical trial, factors such as compliance, duty of care and accessibility carry important ethical, reputational and legal implications. With more than 300 life sciences clients and decades of experience, we have a proven record of navigating the complexities of sophisticated corporate programs. Our HCP and Patient Travel Team provides clients with extraordinary support that goes beyond travel logistics. It addresses the unique requirements of these traveler groups through:
- An HCP- and patient-centric approach: Our team is trained to provide personalized service that considers the sensitivities of medical travel.
- Compliance expertise: Agents are knowledgeable about life sciences compliance regulations and deliver discreet, empathetic support.
- Post-event reporting: We handle transfer of value (TOV) reporting and provide actionable intelligence post-travel or event.
- Proactive trip monitoring: Our agents track trips to ensure traveler safety and comfort throughout the journey.
- Flexible service models: We offer both dedicated and designated agents to ensure consistent, quality service at all times.
The team is available 24/7 and answers 80% of calls within 20 seconds. This ensures our clients can focus on what truly matters—providing and achieving optimal health outcomes—while we manage the intricacies of their travel.
While traveler experience is paramount, enterprise benefits are also important. Key advantages of using our specialized team include:
- Maximized visibility by simplified planning through cost and itinerary reporting
- Elevated risk mitigation through robust security and traveler care reporting
- Increased efficiency, productivity and use of technology through support of unique payment systems and online booking tool integration
- Life sciences and patient program benchmarking
- Access to BCD-negotiated fares, rates and partnerships that lead to increased savings as well as greater volume and negotiation leverage with suppliers
Exceptional service and personalized attention directly impact traveler well-being and overall experience.
Our tailored solution delivers cost and duty of care transparency without sacrificing an unparalleled experience that is so vital to HCP and patient traveling populations.
Meet BCD’s Ashley Williams at Pharma Forum EMEA, Nov. 4-6 in Amsterdam
The 2024 Pharma Forum EMEA conference welcomes professionals in the pharmaceutical, biotech, and healthcare industries who are involved in planning and managing meetings and events. The three-day forum focuses on addressing the unique challenges and regulatory requirements faced by these industries when organizing events. It covers areas like compliance, innovations in meeting management, and industry-specific trends, providing a platform for networking, learning, and sharing best practices. Meet BCD meetings and events expert Ashley Williams at the event and attend her session on strategic meetings management.
Strategic Meeting Management Program (SMMP) Wheel-of-Action
Tuesday, Nov. 5 | 2:10 – 2:50 p.m. CET
With Ashley Williams, MBA, LSSBB, Senior Vice President, Global Life Sciences Center of Excellence at BCD Meetings & Events
Building a strategic meetings management program sounds like a daunting task. Learn from experts at some top companies as they dissect the SMMP framework, decision-making, drivers and outcomes, including a case study. Get in on the SMMP Wheel-of-Action to walk through the step-by-step process of a successful program and get your burning questions answered by the experts.
