Our Commitment to Accessibility

At BCD Travel, we are deeply committed to ensuring that our organization provides an accessible experience and environment for all who interact with us, including our global workforce and our customers.

As part of this commitment, we strive to facilitate the accommodation of people with disabilities so that all members of our community may share the same level of access to the services, solutions and opportunities we offer.

Traveler Accessibility Solutions

Our traveler solutions consider individuality and support inclusivity at every stage of the journey. We have a wealth of knowledge and experience that comes from providing accessible services to our customers of all diversity dimensions for decades. BCD recognizes the varying needs and challenges of travelers; and we are equipped to ensure they can all travel seamlessly and successfully—from pre-trip planning and booking through to on-trip and post trip management. 

Travelers with disabilities can experience a wide range of difficulties and barriers due to the way services and environments are designed. BCD Travel breaks down these barriers to equitable access through the following solutions:  

  • Experienced consultants who are coached to approach interactions with empathy and compassion.   
  • Specialized consultant training that builds understanding and awareness of visible and non-visible disabilities, educates participants on best practices and guidelines for how to interact and communicate with travelers with accessibility needs, and outlines specific steps and processes for accommodating travelers with these needs.
  • A comprehensive central repository of accessibility information for key suppliers and programs provided to all consultants.  
  • Omnichannel contact capabilities (voice, email, chat), offering travelers the option to contact BCD Travel via the communication channel most accessible to them.   
  • Digitally accessible traveler engagement and booking platform, TripSource, that adheres to WCAG, section 508 and EN 301 549 requirements, and incorporates an AI-driven accessibility widget to support those with additional visual, auditory, physical and speech needs. 
  • Supplier sourcing expertise and services to ensure vendors meet accessibility requirements and offer the appropriate services.   
  • Traveler Security Program Assessment that includes holistic risk assessment and strategy development to ensure duty of care extends to those with accessibility needs.  
  • Production of inclusive traveler engagement communications that are representative of and accessible to everyone through Advito’s Engage offering.
  • Specialist third-party technology integrations through BCD Marketplace, including Maiden Voyage (inclusive travel e-learning).
  • Use of customers’ preferred accessibility providers via our Travel Data API. 

Website Accessibility

Digital accessibility is both a responsibility and opportunity to create an inclusive experience.  We are committed to building an accessible bcdtravel.com website presence using technologies that maximize the user experience.

Ongoing efforts to ensure accessibility

Website accessibility is an ongoing process. Testing of our site is performed by our team members using industry-standard tools such as the Developer Tools Accessibility Check, WAVE, or color contrast analyzers. Our staff receives ongoing accessibility training, empowering them with the knowledge and skills needed to create accessible content and provide excellent service to all users throughout. This training includes mobile interface design and applicable visual software functionality. In addition, we regularly update our internal policies to conform to the latest W3C standards and relevant guidelines.

Conformance status

BCD Travel adheres to the requirements of Web Content Accessibility Guidelines WCAG 2.1 level AA, section 508 and EN 301 549. While we are partially conformant, we continuously strive to improve accessibility across our digital platforms. We regularly update our systems to ensure compliance with the latest standards and guidelines from the W3C.

Website accessibility features

  • Mobile friendly: Our website works well on all devices, including phones and tablets. Buttons and links are big enough to tap easily.
  • Easy to read font: We use a clear and readable font called Inter throughout the website.
  • Good color contrast: The colors on our website are easy to see for everyone, including people with low vision.
  • Skip to main content: You can quickly jump to the main parts of our website using shortcut links.
  • Image descriptions: Most pictures and other visuals have descriptions that explain what they are.
  • Organized content: Our website is well-organized with clear headings and lists, making it easy to find information.
  • Screen reader support: Our website works well with screen readers, which are tools used by blind or visually impaired people to access information.

Feedback

We value the feedback of our users. If you encounter any accessibility barriers while navigating our website or have any requests, please reach out to us via email at [email protected]. We aim to respond to feedback within 3 business days.

Privacy Policy

For information on how we handle your personal data, please refer to our Privacy Policy.

Technical Specifications

BCD Travel relies on the following technologies to ensure accessibility:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies play a crucial role in meeting accessibility standards, and we continuously update them to incorporate new features and better accessibility.

Limitations and alternatives

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and possible solutions. Please contact us if you experience a problem that is not listed below.

Known limitations:

  1. PDF files: Many PDF files are not accessible.
  2. Interactive maps: Interactive maps are not accessible to people with visual impairments or users who rely on keyboard navigation.
  3. Audio Description: Some videos on this site do not have audio description.
  4. Podcast: At this time only some of our podcasts have transcripts. 

Assessment Approach

Our accessibility assessment follows a comprehensive approach:

  • Self-Evaluation
  • We conduct thorough audits of our website, focusing on accessibility aspects. Our evaluation includes both automated tools and manual reviews to ensure compliance. We also utilize skip navigation functions and interface enhancements for users with any type of disabilities.

Date

This statement was created on 22 March 2024. Updated on 10 June 2025