Some key themes
- Robots can help deliver a personalized experience to travelers.
- While travelers are happy to use automated technology, they’re less sure about interacting with robots.
- Deploying robot services in airports and hotels improves customer service and lowers costs.
Travelers interact with robotic devices on almost a daily basis, perhaps without realizing. With 60% of U.S. travelers already using voice-enabled digital assistants, like Alexa, to access travel information, chatbots are a wellestablished robotic feature of the travel industry. Read more