Travel beyond 2020 – Robots in travel

Some key themes

  • Robots can help deliver a personalized experience to travelers.
  • While travelers are happy to use automated technology, they’re less sure about interacting with robots.
  • Deploying robot services in airports and hotels improves customer service and lowers costs.

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Travelers interact with robotic devices on almost a daily basis, perhaps without realizing. With 60% of U.S. travelers already using voice-enabled digital assistants, like Alexa, to access travel information, chatbots are a wellestablished robotic feature of the travel industry. Read more