Travel Buyer Survey: Payment and Expense

With this survey, we sought to explore the topic of payment and expense in business travel. We looked at the payment and expense priorities and pain points of travel buyers, forms of payment offered by travel programs, and payment and expense tools used. We compared these insights with the results of the Payment & Expense survey we conducted in 2021 and traveler views collected in April 2023.

The results are based on an online survey of 164 travel buyers conducted from May 10-25, 2023.

Respondent profile:

  • Travel program type: 75% global, 16% regional, 9% local
  • Geography: 44% NORAM, 42% EMEA, 10% LATAM, 4% APAC
  • Industries: Manufacturing 19%, Life sciences 15%, Retail, IT, Financial services, Biotech 8% each
  • Company size: 64% have more than 10,000 employees.

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