Quality management in business travel

Many of the measurements used today to determine a corporate travel program’s success were developed before the business travel industry moved from an agent model to a digital model. The idea of quality centered around savings and transaction volume.

The report provides insights on:

  • 5 ways to measure travel program quality today
  • 3 overlooked factors in quality management – traveler friction, trip success rate, human resources involvement
  • Traditional vs. modern approaches to quality
  • What the financial services industry can teach us about quality management
  • Quality management and the Amazon effect

Download Quality Management in Business Travel