Quality Management in Business Travel 2.0.

In last year’s study, it was found that an overwhelming 80% of travel managers surveyed want standardized quality metrics in place. Metrics such as trip success, traveler friction, and traveler engagement can be nebulous, making it tricky to measure. In this year’s paper we identify the key components of each of these metrics. Correspondingly, we provide some guidance on how you can measure these metrics more effectively.

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