Jennifer Townsend Walley
Head of Strategic Advancement
By anticipating and navigating change, we earn the trust of our customers and key stakeholders. We nurture these relationships by being credible, transparent and accountable.
Jennifer draws upon her consulting background and experience advising large corporate travel buyers to efficiently and rapidly advance the strategic initiatives of BCD Travel and its clients. As a key strategist, consultant and implementer, Jennifer works with a variety of stakeholders to prioritize, streamline and drive accountability on both new initiatives and existing business-critical activities. She serves as a senior-level strategic partner, managing or acting as executive sponsor for projects across the entire organization. As an executive account owner, she has earned the confidence of one of BCD’s largest strategic accounts by building trusting relationships, driving change with rigorous project management and tailoring solutions to fit their needs.
Since joining BCD Travel in 1996, Jennifer has focused on process redesign, customer satisfaction, marketing and account management evolution. She led two of BCD’s largest agency integrations between 1998 and 2007. In managing strategic projects for the Global Executive Team, she set BCD’s vision for talent management strategy, led change efforts and outlined the strategic direction framework.
Prior to joining BCD Travel, Jennifer was a consultant with Accenture in Atlanta working with financial system implementations and organizational design projects for Fortune 100 companies.