Final documents

Please check the final travel documents when you receive them to ensure that arrangements are as requested and also to ensure that all documents are included. Advise us immediately of any discrepancies. Please print a copy of this document as many airlines may require a copy of the e-ticket receipt at check in, and you may be required to present it for customs, immigration, airport security checks &/or duty free purchases.


Before travelling, check your passport is valid for at least six months from the date of your return to Australia. Please advise BCD Travel if you do NOT have an Australian passport, or if the name showing on your itinerary DOES NOT MATCH THE NAME IN YOUR PASSPORT. Non-Australian passport holders must hold a valid re-entry permit for return to Australia.


Please allow ample time for flight check-in and customs clearance. As a guideline, check in for Australian Domestic flights is at least 45 minutes prior to departure and for International Flights at least 90 minutes prior departure for Business/First Class, and at least 120 minutes prior departure for Economy Class. Check in and reconfirmation times may vary per airline. Please check directly with your airline’s website for the latest information. Failure to check in by the deadline may result in loss of fare or additional fees to upgrade to a higher fare for the next available flight.

Online check-in

Many major airlines offer online check in for domestic and international travel. Generally, online check in is available between 48 hours and 2 hours prior to departure. Please refer to your respective airline website for further information and to access online check in.

Australian departure terminals

Qantas flight numbers QF001 to QF399 and Jetstar flight numbers, JQ3, JQ30, JQ29, JQ35, JQ19, JQ57, JQ58, JQ20 operate from International Terminals. QF400 and above operate from the Domestic Terminal

Security measures & carry on baggage restrictions

Enhanced security measures have been introduced to limit the amount of liquids, aerosols, and gels that can be taken through the screening point for international travellers. Please visit the Department of Transport and Regional Services website for further information on prohibited items and baggage screenings:


Some countries require you hold a valid visa prior to your arrival. BCD Travel can assist with visa requirements but it is the responsibility of every traveller to ensure the correct documentation is held for each destination. If you have a criminal record it is your responsibility to contact the relevant Consulate or Embassy to determine your eligibility for entry to that country. BCD Travel cannot be held responsible for changes made to any Government regulations. To process your visa application, view visa requirements and find up to date forms please go to: BCD Travel can still process your visa however fees will apply. For further information please contact your consultant.

Checked baggage

Checked Baggage policies vary based on carrier, destination, booking class and frequent flyer status. Fees may apply and be payable at time of check in. For the latest information, please check with the airline.

Schedule changes/reconfirmations

Since many tickets are issued well in advance of the actual departure date and schedule changes do occur, we strongly suggest that you contact the airline you will be travelling with to verify flight times. Since airline schedules are subject to change without notice, it is suggested that the traveller always reconfirm reservations and that the transporting air carrier be contacted for applicable requirements.

Travel advice

The Australian Department of Foreign Affairs and Trade (DFAT) provides current travel advice for international travel. We recommend you visit their website at DFAT operates a 24-hour Consular Emergency Centre: 1300 555 135 within Australia (local call cost) or +61 2 6261 3305 from outside Australia.


Some airport security regulations require that all passengers present positive photo identification (such as a driver’s license or passport) before boarding an aircraft. Please check with the airline and your travel agent for proper documentation required for your flight.

Seats and meals

Seat selection and meal requests, based on traveller profile information, will be made whenever possible and included in the details of the itinerary. Airlines reserve the right to release pre-selected seats if check-in is not met. In some instances meal requests may not be available at time of travel due to unforeseen circumstances beyond the airlines control.

No shows, changes or cancellations

Many airlines, hotels and car hire companies charge cancellation penalties and no show fees. Please notify BCD Travel if you are unable to travel. Failure to comply may incur fees or forfeited bookings


Airline and other travel suppliers’ insurance for baggage may have limited coverage. Your personal insurance may not adequately cover losses incurred by cancellation, accident, illness, or stolen or damaged property. Travel insurance is highly recommended for all travel. Please ensure you are appropriately covered. If unsure, please contact your travel consultant.

Frequent flyer

Always present your frequent flyer card at check-in to ensure you receive your points. It is advisable to retain your boarding passes and check that your points have been credited to your next statement. If there are any discrepancies, contact your Frequent Flyer Club immediately.


It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. To ensure that you have all the necessary vaccinations and health documentation, please visit the following website or contact your GP.

Your attention is drawn to the Notices and Conditions of Contract set out via the link below:

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