Customer service and support
How can we help you?
Popular topics
Emergency assistance
Call BCD Travel’s 24/7 Emergency Support Service for urgent assistance. You’ll find the telephone number for your company’s Emergency Service Centre on your booking confirmation email (itinerary).
Here’s an overview of the BCD Travel 24/7 Emergency Support Service Centres worldwide.
Make, change or cancel a booking
Before making, changing or cancelling a booking, please consult your company’s travel policy (if available) for any guidance. You can make, change or cancel a booking in the following ways:
- In your company's online booking tool
- Using TripSource® (mobile app)
- Contact BCD's travel consultants
Contact with BCD's travel consultants
If you can’t make, change or cancel a booking online, you can contact one of our travel consultants. You’ll find the telephone number here:
- On your confirmation (itinerary) email
- In your company's travel policy
-
If you're using TripSource®:
in the 'My Company' section
Help and Support
Browse through the topics for help and support with booking travel, managing business travel and more.
Book & manage trips
BCD Travel offers different ways to book your trip, from a mobile app to agent-guided booking. It could be that your company or company travel policy requires you to use a specific booking channel.
Contact your company’s internal contact for travel or consult your company’s travel policy for more information. If you’re already using TripSource®, you could find additional support under ‘My Company’.
There are several ways to change your booking. Your company or travel policy may require you to use a specific channel to change your trip.
Contact your company’s internal contact for travel or consult your company’s travel policy for more information. If you’re already using TripSource®, you could find additional support under ‘My Company’.
The most common ways to cancel a booking are directly in your online booking tool, in TripSource or with one of our travel consultants. Your corporate or travel policy may require you to use a specific channel to cancel your trip.
Contact your company’s internal contact for travel or consult your company’s travel policy for more information. If you’re already using TripSource®, you could find additional support under ‘My Company’.
Hotels that were booked in TripSource®, can be changed/cancelled directly in TripSource.
If you booked your hotel through a different channel, please contact the travel consultants for your account. You’ll find their contact details on your booking confirmation email (itinerary), or you can contact your company’s internal travel contact or consult your company’s travel policy.
Didn’t book your hotel through BCD Travel? Please contact the hotel directly for further assistance.
With TripSource®, you’ll never lose sight on your trip details again! Whether you use the app for iPhone or Android, or the web version on any other device, your trip details are always at your fingertips. Learn more about TripSource.
If you’d like your booking confirmation (itinerary) to be resend to you, contact our booking team.
We will automatically issue the e-ticket for your flights (if applicable: after your trip has been approved by your company) on the ticket deadline provided by the airline booked. After ticket issue, you’ll receive your e-ticket on the email address that was used for your booking.
Please note that your flight and other trip details are also available in TripSource®.
TripSource by BCD Travel is the ultimate travel companion that keeps you as a business traveler and travel arranger organized, informed and in program. Get instant access to trip details, booking options, check-in reminders, real-time flight notifications, risk alerts, trip sharing and more.
TripSource is available for iPhone and Android or use the web version from any device. Visit tripsource.com for more information and registration.
With TripSource, you’ll have a digital travel companion to make the most of your business trips. TripSource is available for iPhone and Android or as a web version from any device. Before getting started with TripSource, please register first.
Contact consultants
Call BCD Travel’s 24/7 emergency service for urgent support. You’ll find the phone number of the emergency service center for your company on your booking confirmation email (itinerary).
Here’s an overview of the BCD Travel 24/7 emergency service centers worldwide.
To contact the team of travel consultants for your account, please check your booking confirmation email (itinerary) for the contact details, reach out to your company’s internal contact for travel, or consult your company’s travel policy.
Travel policy & reports
DecisionSource®, BCD’s business intelligence platform, offers various travel reports, dashboards and insights into traveler behavior, program compliance, supplier negotiations, and even your duty of care program. DecisionSource is directly available from BCD’s Connect: login to Connect.
If you’re not using DecisionSource, please reach out to your BCD Travel program manager for further assistance with reporting.
If you’d like to know if DecisionSource, BCD’s business intelligence platform, is the right choice for your company, reach out to your BCD Travel program manager for more information and options.
DecisionSource is BCD’s business intelligence platform. With intelligence and analytics, traveler care and high-quality data, DecisionSource gives you proactive notifications and actionable insights into traveler behavior, program compliance, supplier negotiations, and even your duty of care program.
Learn more about DecisionSource or reach out to your BCD Travel program manager for more information and options.
BCD’s Connect is exclusively for customers of BCD Travel. To get access to Connect, reach out to your BCD Travel program manager.
Connect is BCD’s client hub and digital door to everything BCD has to offer: a single place to hear directly from BCD Travel experts, collaborate with peers, access support resources and stay informed of industry news.
Login to Connect or reach out to your BCD Travel program manager to request access to Connect.
Login & access
DecisionSource is directly available from BCD’s Connect, and doesn’t require an additional login. If you need to reset your password for Connect, click on the ‘Forgot password’ link on the Connect login page.
If you require additional assistance with Connect, reach out to your BCD Travel program manager.
Use the ‘Forgot password’ link on the Connect login page to request a new password for your account.
If you require additional assistance with Connect, reach out to your BCD Travel program manager.
Invoicing
If you’d like to receive a copy of a travel invoice, we recommend that you contact your Accounts Payable/Finance contact within BCD Travel or your booking team.
If you have any questions regarding invoices, please contact your Accounts Receivable / Finance contact within BCD Travel or your Booking Team.
Haven't found what you're looking for?
Here are a few options to
help you further.
- Contact your BCD Travel program manager
- Contact your company's internal contact for travel
- Browse through the help topics above
- Or, fill in the question form below
Client question form
Please note: This form is not for urgent travel/booking assistance.
If you require (urgent) travel assistance, please call BCD’s 24/7 Emergency Service as stated on your booking confirmation (itinerary) or refer to the help topics above for further assistance.