Artificial intelligence (AI) has moved beyond the hype – it’s now a key ingredient in travel technology, reshaping how TMCs, suppliers, and even travelers operate. From smarter decision-making to more personalized experiences, AI is transforming travel management in many different ways. At BCD, we’re embracing this transformation and putting AI to work in three key areas:
1. Driving an effortless traveler experience
AI is redefining the traveler journey into one that’s more intuitive, personal, and seamless. Whether a traveler is booking through an online platform, a messaging channel, or working directly with an agent, AI enhances the experience by delivering faster, smarter, and more relevant outcomes. It’s not just about speed – it’s about creating a travel experience that feels effortless and tailored.
How is BCD using AI to improve the traveler experience?
- Standardizing content and streamlining search results and booking displays
- Offering smart recommendations that steer travelers to the right in-program choice
- Providing profile-based recommendation based on past behavior and contextual data
- Automating email and chat responses to surface the best options and answers instantly
2. Cost savings through data and intelligence
AI isn’t just helping us understand what happened – it’s helping us anticipate what’s next. It’s helping us influence decisions in subtle yet impactful ways. It’s allowing us to catch and correct behaviors before spend occurs.
How is BCD using data and intelligence to drive cost savings?
- Content labels and advanced filters at the point of sale can guide travelers toward in-policy, cost-effective choices
- Natural language queries return quick answers to very specific questions so managers can catch and correct decisions before spend occurs
- Itinerary based policy messages can keep travelers compliant and within program
3. Driving efficiency at scale
Efficiency isn’t just about speed – it’s about quality. Smart use of AI frees up time, reduces errors, and allows the agent/traveler/travel buyer to focus on high-value or more complex tasks. At BCD, we’re leveraging AI to scale operations, streamline workflows and drive faster, more informed decisions.
How is BCD using AI to drive efficiency for all stakeholders?
- Boosting agent productivity: AI-powered email responses and task automation reduce manual workloads, allowing agents to focus on complex traveler needs and deliver higher-value service.
- Optimized booking flows: Intelligence that delivers a tailored shopping experience aligned with company policy, rules, and traveler preferences – improving both efficiency and satisfaction.
- Automated back-end processes: With tools like BCD Pay, time-consuming tasks like invoice management and credit card reconciliation now take seconds verses days – freeing up resources and reducing errors.
Whether the goal is to drive traveler satisfaction, reduce costs, or streamline processes, AI is a catalyst for smarter travel. At BCD, we continue to lead the way, integrating AI throughout our technology platform – helping our clients stay ahead in an ever-evolving travel landscape.
