Travel is more than just moving from point A to point B – it’s connection, opportunity and freedom. Yet for travelers with accessibility needs, these opportunities may present barriers. BCD is committed to easing those barriers by making accessibility education and training a top priority. We’re embedding this capability into our core practices to ensure every traveler feels seen, supported, and empowered.
Why accessibility matters more than ever
About 16% of the global population lives with a disability, according to the World Health Organization. As the population ages and understanding of neurodiversity grows, so does the need for travel experiences that reflect a wide range of abilities. That’s why proactive planning – including enhanced training – plays a critical role in supporting every traveler.
Building skills that make a difference
In partnership with an accessibility expert, we have created a tailored accessibility e-learning curriculum for our travel consultants. The training focuses on practical awareness and real-world interactions. It covers:
- Understanding different types of disabilities: Building foundational knowledge to recognize and respond to individual needs.
- Visible and non-visible disabilities: Exploring both physical and non-apparent conditions to guide more inclusive services.
- Compassionate communication: Skills to interact respectfully and effectively with all travelers.
- Support services: From internal tools to supplier-provided assistance, helping consultants deliver the right support at the right time.
- Industry best practices in inclusive travel: Including the obligation to uphold privacy and confidentiality, the critical role of thorough supplier evaluation, and the necessity of remaining informed about evolving industry trends.
- Knowledge checks and case studies: Reinforcing learning through real scenarios and knowledge checks to test their understanding.
Accessibility training for travel agents: From awareness to action
The goal: Help travel teams see the traveler behind the itinerary. When consultants understand accessibility needs, they can anticipate challenges, reduce friction and create a more seamless experience. In a post-course survey, 90% of launch participants reported feeling more confident in supporting travelers with accessibility needs, and 80% said the training helped positively change how they interact with all travelers.
By prioritizing accessibility training, we’re reinforcing our commitment to inclusive travel – and helping move the industry toward more equitable experiences for every traveler.
