The report isn’t just about what we did. It’s about how our shared goals–from reducing carbon emissions to building more inclusive, resilient travel programs–can be achieved together. Here’s a snapshot of what we accomplished.
People: Empowering communities and workforces
What we achieved
- Supported 50 community projects in 25 countries through our Making a Difference projects in 2024
- Achieved 97% completion of our mandatory human trafficking awareness training
- Earned recognition as a 2024 Top Member of ECPAT, an organization working to end the sexual exploitation and abuse of children worldwide
- Achieved DE&I engagement score of 64, placing us in the top 5% of companies globally
What it means for you
Your travelers and stakeholders expect ethical, inclusive partners. We share those values–and act on them. From helping create awareness and prevent human trafficking in the travel ecosystem to expanding refugee employment partnerships, we bring integrity and social responsibility to every client relationship.
Planet: Reducing our environmental impact
What we achieved
- Reduced our Scope 1 & 2 emissions by 69.3%, and Scope 3 by 20.8% compared to 2019 baseline
- Increased renewable electricity usage to 33% globally
- Maintained 100% ISO 14001 and 45001 certification coverage across majority-owned countries
- Continued progress in reducing office waste and eliminating single-use plastics
- Rolled out environmental training with a 97% completion rate
What it means for you
You need partners that can demonstrate progress towards their environmental targets. Our emissions reductions, certified global environmental, health and safety management system and investment in renewable electricity demonstrates our performance.
Progress: Building a more sustainable future for corporate travel
What we achieved
- Launched a comprehensive, end-to-end sustainability solution for clients
- Integrated carbon calculations, SAF fee collection, point-of-sale nudges, and offsetting tools into booking platforms
- Earned a Platinum EcoVadis rating, ranking us in the top 1% of assessed companies
- Hosted M&E IMPACT, our flagship ESG-focused meetings and events forum
What it means for you
Whether you’re just starting out or leading a mature sustainable travel program, our tools and advisory services help you take the next step. We turn insights into action, giving you dashboards, analytics, policy guidance, and access to sustainability expertise–all built to integrate with your program, your goals, and your systems.
We invite you to explore the full 2025 Sustainability Report here.
