Everyone should have the opportunity to travel–and to benefit from the personal and professional experiences it brings. At BCD Travel, accessibility isn’t an afterthought. It’s central to how we design solutions, engage with travelers, and partner with clients.
Why accessibility in business travel matters
For many people, accessibility challenges are a daily reality. That’s why we work year-round to identify barriers and improve how we support business travelers with disabilities–through better tools, thoughtful design and more inclusive service.
Our experience in inclusive travel
With decades of experience delivering corporate travel services, BCD understands that every traveler has unique needs. From planning and booking to on-trip and post-trip management, we ensure accessibility is built into every stage of the journey.
Travelers with disabilities can encounter obstacles due to the way services and environments are designed. We’re working to remove those barriers and help create equitable access for all.
BCD Travel’s accessibility solutions
Our accessibility solutions are designed to promote equity, dignity and ease of use throughout every trip:
- Empathetic, trained consultants who approach interactions with care and cultural sensitivity.
- Specialized accessibility training covering apparent and non-apparent disabilities, inclusive communication, and best practices for traveler support.
- Centralized accessibility resource hub with key supplier information available to all consultants.
- Omnichannel support options, including voice, email and chat, so travelers can connect in the way that’s most accessible to them.
- TripSource®, our traveler platform, built to meet Web Content Accessibility Guidelines (WCAG), Section 508, and EN 301 549: European standard for digital accessibility. It includes an AI-powered widget to support travelers with visual, auditory, physical, or speech impairments.
- Inclusive identity management practices that respect traveler preferences and needs.
- Supplier sourcing expertise to help clients choose vendors that meet accessibility standards.
- Traveler Security Program Assessments that account for the unique needs of travelers with disabilities.
- Inclusive communications developed through Engage by Advito to reflect and respect diverse traveler populations.
- Accessibility-focused tech partnerships available via BCD Marketplace, including e-learnings from inclusive safety travel experts Maiden Voyage.
- Travel Data API integrations that allow clients to use their preferred accessibility providers.
As an industry, we’re experiencing increased interest, dialogue and action in improving accessibility for travelers with disabilities. To create inclusive travel programs, we must consider the needs of all travelers. When we design, build and communicate with accessibility in mind, everyone benefits.
– Yvette Bryant, Senior Vice President, Diversity, Equity & Inclusion
We know there’s still more to do to make business travel more inclusive. That’s why we’re listening, learning, and collaborating with clients, partners, and travelers to make accessibility part of how travel works – not an exception to it.
Learn more about our commitment to accessibility and the solutions we provide: https://www.bcdtravel.com/accessibility-statement/
