When top executives travel, every minute counts. Their schedules are full, their expectations are high, and their needs are anything but ordinary. At BCD Travel, VIP travel agents Janin Siebrecht and Claudia Egger bring decades of experience to deliver journeys defined by precision, proactivity, and personalization. Every detail is anticipated, every challenge is met – so the world’s busiest leaders can stay focused on what matters most.
Service beyond booking: Anticipating every need
BCD’s VIP agents do far more than reserve first-class seats and five-star hotels. They orchestrate entire journeys from start to finish for executives, board members, and other VIP travelers.
“VIP clients want the fastest, most efficient way to get from A to B,” explains Janin, a consultant based in Bremen. “They don’t want thousands of options – they want the best solution delivered quickly and without fuss.”
That means prioritizing direct flights, seamless connections, flexible accommodations, and services that consistently exceed expectations.
“You have to be very flexible,” adds Claudia from Zurich. “I once had a traveler call from Hong Kong needing an Australian visa with just 45 minutes before his connecting flight. Don’t ask how, but we made it happen. These last-minute requests are common – it’s about knowing how to act fast and find solutions, no matter how complex the situation.”
Proactive service: Solving problems before they arise
Proactivity is a hallmark of the VIP experience at BCD. “If a client is arriving in Asia at 7 a.m., we check if an early check-in is possible or even proactively book an extra night so they can go straight to their room,” says Janin. “We don’t wait for them to notice a potential issue – we spot it first and offer solutions.”
Claudia agrees: “Strikes, weather, and other events can have a direct impact on travel plans. You have to stay informed and ready to advise on alternatives before the traveler is even aware there’s a problem.”
Personalization at the heart of VIP service
While some VIP clients have a dedicated agent, most are supported by teams who manage multiple executives with distinct travel policies and preferences.
Janin and Claudia maintain detailed service manuals to ensure consistency and personalization. “Our manuals specify what each traveler wants – from seat preferences to hotel amenities,” says Janin. “When you get an email, you can look it up and know exactly what they need.”
Claudia adds, “Assistants don’t like to repeat information. Once a preference is shared, we remember it and apply it to every future booking. We also document it so every colleague can deliver the same level of service.”
Calm under pressure: Speed and reliability
VIP travel is fast-paced and unpredictable. Agents must handle urgent rebookings, last-minute changes, and unforeseen disruptions – often outside regular hours.
“You need to stay calm and focused, even when travelers are stuck somewhere and time is tight,” says Janin.
Claudia agrees: “Never get nervous, even when assistants are stressed or in a hurry. You have to make them feel they can rely on you 200%.”
Teamwork makes the difference
Behind every successful VIP journey is a team that shares expertise and supports one another.
“We help each other out,” says Claudia. “If you run into a problem, you message your colleagues – there’s always someone ready to assist. It creates such a positive atmosphere.”
Janin echoes the sentiment: “Everyone is friendly, kind, and willing to help. That’s been my experience throughout the years.”
The skills that matter most
What does it take to thrive as a VIP travel agent at BCD? For Janin and Claudia, it’s a mix of experience, mindset, and heart.
- Anticipation and proactivity: “You have to think ahead and propose solutions before issues appear,” says Claudia.
- Attention to detail: “Zero mistakes is the goal,” emphasizes Janin.
- Calm under pressure: “Never let stress show – even in urgent situations,” Claudia advises.
- Flexibility: “Be willing to work outside hours to get it done,” says Janin.
- Empathy and communication: “Adapt to each personality and need,” adds Claudia.
- and needs.
The result: Seamless journeys for busy leaders
For BCD Travel’s VIP clients, having a dedicated agent means peace of mind. They enjoy efficient, personalized, and worry-free travel experiences – backed by the expertise and commitment of professionals who care deeply about what they do.
“I don’t want to work anywhere else,” says Claudia. “The flexibility, teamwork, and impact we have make it all worthwhile.”
Janin agrees: “I love booking travel and taking care of our travelers. It’s incredibly rewarding.”
