The travel industry is no stranger to the transformative power of technology. From convenient online booking tools to digital check-ins and global tracking technology, it’s undeniable that tech is reshaping how we travel. However, ask any seasoned traveller, and they’ll agree – it’s the people who truly make a journey unforgettable. And when planning a trip, none more so than the dedicated professionals working behind the scenes to ensure a seamless experience.
In today’s fast-paced world, access to online booking tools has allowed companies to handle simple travel arrangements, such as air travel, accommodation, and car rentals in-house. But when planning more complex travel logistics, you need the help of a professional. Travel management companies (TMCs) like Rennies BCD Travel offer the best of both worlds – a balance between the right technology and personal service to ensure our clients save money while keeping travellers happy.
Travel advisors offer next-level personalisation.
We take pride in the fact that our relationships with clients span decades, and we boast more than a 95% client retention rate year-on-year. This impressive track record is attributed to our commitment to matching people’s expertise and customising solutions to meet the unique needs of our clients.
Advisors get to know their clients, interests and goals when it comes to travel. Our travel advisors make sure you get that special meal or room on the second floor facing the sea. They help travellers with recommendations on mobile Wi-Fi devices, local sim cards, travel credit cards, lounge access, where to stay, and travel hacks that could save them time and money.
Travel advisors also provide services such as passport and visa assistance, travel insurance, and emergency assistance. And for complex routings, our specialist fare division at Rennies BCD Travel is dedicated to negotiating the best fares for groups and complex routes, ensuring our clients reap maximum savings. In short, clients can rely on our experienced consultants to manage diverse aspects of their travel, from billing to locating travellers in challenging situations.
We place sector specialists in-house to meet the demands of clients with large and complex travel requirements. These experts develop strong relationships with clients, immersing themselves in their culture to better understand specific demands and deliver exceptional service. This approach enables us to combine capabilities and services to deliver or improve travel program goals.
Specialist expertise
Rennies BCD Travel has evolved over the years to cater to our clients’ increasingly diverse and personalised travel requirements. At the heart of this evolution lies a team of dedicated professionals who possess the specialist expertise required to ensure a seamless, tailored travel experience for every client.
Implementation Specialists: As new accounts are secured, our Implementation Specialists step in to manage the seamless onboarding process. They work closely with clients to understand their unique requirements, establish effective communication channels, and integrate any necessary tools or systems. This ensures that your travel program is set up for success from the very beginning.
Meeting and Event Specialists: Your corporate travel requirements may include meetings, conferences, and events that call for a unique approach. Our Meeting and Event Specialists work to meticulously plan and execute these events, managing everything from venue selection and logistics to catering and attendee management. Their expertise ensures that your event is a resounding success.
VIP Travel Specialists: For our clients who require an extra level of service and attention, our VIP Travel Specialists offer personalised meet and greet services, priority reservations, and access to exclusive experiences. They work tirelessly to ensure your journey is comfortable, efficient, and stress-free.
Sector Specialists: Understanding the unique requirements of different industries is crucial to delivering personalised travel services. Our Sector Specialists have in-depth knowledge of specific sectors such as Marine, Pharma, Resources, Media & Entertainment, and more. They leverage this expertise to create travel solutions tailored to your industry’s needs.
Africa Specialists: Our Africa Specialists bring extensive knowledge of the region’s unique travel opportunities and challenges. They have a deep understanding of local customs, attractions, and infrastructures, allowing them to craft unforgettable travel experiences that showcase the best of this diverse continent.
Leisure Travel Specialists: Leisure travel, often combined with business travel (Bleisure), requires a different type of expertise. Our Leisure Travel Specialists understand the intricacies of planning and managing leisure trips, ensuring you can relax and enjoy your time off. They can handle all aspects of your vacation, from booking flights and accommodations to organising tours and activities.
Trust is a strategic imperative for TMCs, as travel inherently involves risk. In an industry grappling with large-scale global and regional challenges – such as climate change, strikes, and infrastructure limitations – clients need the assurance that their travellers are in good hands and that their TMC always acts in their best interests.
At Rennies BCD Travel, we invest in both people and processes to deliver the high level of service that our clients and their travellers expect – and that we demand of ourselves. To ensure our experts can focus on providing personalised care and support to travellers, we equip our consultants with a range of cutting-edge technologies, but ultimately, it’s the people who remain the most vital component in a service industry like travel. At Rennies BCD Travel, we recognise the importance of human connections and strive to create unforgettable experiences for our clients – one journey at a time.
