Innovation and sourcing experts from BCD Travel will join attendees at the 2019 ACTE Global Summit in Chicago, April 7-9. Miriam Moscovici, head of the research and innovation team that produces the Industry Forecast and Inform research series, will lead a 60-minute session on creating quality metrics for travel programs. Andrew Menkes, BCD’s senior vice president for Global Client Solutions and a 30-year-industry vet, will help attendees evaluate whether or not it’s time to put their travel programs out for bid.
BCD schedule of sessions
A quality metric for all | April 8 |3– 4p.m. CDT
What travel managers say is important is often different than what they ultimately measure. Many old measurements center around savings and transaction volume. In this session, Miriam Moscovici, Sr. Director Research and Innovation, BCD Travel, will explore findings from the Quality management in corporate travel research paper, produced by ACTE in collaboration with BCD Travel. Discussion topics may cover:
- 5 ways to measure travel program quality today
- 3 overlooked factors in quality management
- Traditional vs. modern approaches to quality measurement
- What retail and financial services can teach us about quality management
- Quality and the Amazon effect
To bid or not to bid: That is the question | April 9| 10:15 – 10:45 a.m. CDT
Does it make sense to go through a costly and time-consuming RFP process to evaluate a corporate travel partner? Andrew Menkes, SVP Global Client Solutions, BCD Travel, will lead a 30-minute discussion on TMC sourcing and making the right decisions on going out to bid.