Life Sciences Center of Excellence
Patient Solutions
Putting the patient’s voice and needs first is essential for the success and innovation of life science companies. However, current patient centricity often focuses mainly on populations and trial design. The BCD Life Sciences Center of Excellence advocates for a program that addresses patients as individuals, ensuring a compassionate experience throughout their journey.
Our payment and reimbursement solutions, dedicated service, and communications and campaign strategies enhance patient engagement. Most importantly, our team navigates all challenges related to booking travel, logistics and timely reimbursement, providing peace of mind to patient travelers and their loved ones. We deliver these customized services with an empathetic and discreet approach, adding additional reassurance and support so critical toward maintaining participation.
Our heightened focus on the patient population extends across all patient interactions, including patient advocacy and clinical trial participation.
We recognize that patients are people first and they must consider potential physical, emotional, and financial burdens prior to any decision. When weighing participation, patients must balance their overall health status, family logistics, daily obligations, contingency planning, and loss of earned income – all while coping with disease and treatment. Challenges related to logistics or travel, often associated with out-of-pocket spend, should not be on that list. That’s why we have customized solutions in place to optimize the experience, from booking through reimbursement.
Patient Engagement Managers
Our commitment to putting patients at the heart of everything we do has led us to pioneer our patient engagement manager (PEM) program. With a background in caregiving, care coordination, or formal healthcare experience, PEMs deliver elevated and compassionate care and act as the single point of contact for patients traveling on behalf of our customers.
Patient engagement managers deliver results:
- Provide patient with a single point of contact for all travel & logistics needs
- 24/7 empathetic support from specialists with expertise in patient populations
- Consistent and elevated duty of care standards
- Proactive trip disruption monitoring
- Management & coordination across agencies
- Increased likelihood of a patient participating in future engagements
Merrily Grant
Patient Engagement Manager
Improve the patient travel experience
Clinical trial support
Deciding to participate in a clinical trial can be a complex decision for patients. Many factors affect this decision including financial burden and fear of the unknown. BCD works with sponsoring organizations to reduce financial barriers and craft meaningful communication campaigns that ease fear of participation and decrease trial attrition. Our seamless end-to-end support allows study stakeholders, site coordinators and partners to deliver against their core competencies and focus on the patient.
Accessibility support
Patient centricity requires elevated, compassionate servicing solutions. We know patient travel and logistics frequently rely on enhanced service delivery and accessibility facilitation. We are equipped to offer customized support including ADA, specialized ground transportation, and after-hours support.
Safety reassurance
We know that the risk of travel-related issues is much greater for patients than for the average corporate traveler. We ensure the highest standards for patients and their caregivers by including them in your corporate security and duty of care response.
Compliance reassurance
Compliance assurance, aggregated reporting, and transactional visibility are critical to life sciences and patient costs should not be excluded. Bringing together both individual and category level spend allows our customers to ensure adherence to regulatory and reputational requirements.
Combining individual and category-level spend
Leveraged suppliers and spend
By bringing patients into the corporate program, customers gain enterprise visibility to spend, improving holistic negotiation power, driving process efficiencies, and ensuring consistency against contractual terms. Our strong network of global partners collaborate to drive the development of patient-centric programs forward and offer our customers access to resources, best practices and a suite of technology options.
Global visibility
Managing patient travel and logistics in a consolidated manner lends enterprise level visibility to performance, transparency, cost, and compliance. Our flexible models allow for customization at a program level without sacrificing larger organizational benefits.
Patient engagement and campaigns
Because we know that engagement goes far beyond logistics, we have sophisticated campaign strategies that begin at policy development, and continue across the patient’s journey. Our team of experts use the right message to the right channel matching health literacy and communication styles.
Payment solutions
We recognize how important it is to limit any financial burden on the patient. Our solutions from up-front payment, to reimbursement, ensure that patients can participate with ease while still providing spend and reconciliation transparency.
Read how BCD partnered with a global pharmaceutical customer to create a patient-centric program, prioritizing patients’ needs and offering them an exceptional experience.