Thobeka Malefane is a highly experienced Operations Manager with over 20 years in the travel industry, having worked with industry counterparts such as South African Airways, Wings Travel Management, Travel with Flair, and currently Rennies BCD Travel. Her passion for people, in both her professional and personal life, sets her apart as someone who understands the importance of aligning colleagues’ goals with that of the organisation.

Thobeka’s role encompasses leading and directing the operations team to optimise service levels and employee development. She recognises the value of a highly motivated team and actively seeks to inspire and develop colleagues to achieve their full potential. Thobeka’s focus on continual improvement, driving quality customer service, and ensuring best practices are implemented, means that she is always pushing herself, her team, and the organisation toward excellence. Her years of experience have equipped her with a wealth of knowledge and expertise that she brings to every task, making her an asset to any organisation.