With travel risks and requirements changing by the minute, real-time information is a must-have for confident decision-making. Pre-COVID-19 programs focused primarily on two phases of the trip cycle: the booking process and the actual journey. Now there are new areas of focus that are just as, if not more, important. The first is the decision phase, where a traveller looks at trip variables such as risk, cost and route and makes a conscious decision whether to book the trip. The second is the preparation phase, where the traveller monitors trip details—which could change between booking and the journey—researches guidelines and requirements and gathers travel tips.
That’s why BCD Travel has introduced initiatives aimed at helping travellers, travel managers, and consultants make smart decisions amid a landscape of constantly changing rules, laws, and procedures.
TripSource® earned a fourth consecutive Gold Stevie Award for Best Travel App & Mobile Website at the 19th American Business Awards®. BCD’s COVID-19 Information Hub picked up a Bronze Stevie Award for Most Valuable Service.
“The sheer volume of COVID-19 information available to consumers is astonishing,” says John Snyder, President and CEO at BCD. “Our content engine pulls information from more than 800 sources, curates and distributes it across all traveller touchpoints including agent point-of-sale, the TripSource mobile app, and the responsive COVID-19 Information Hub on TripSource.com. This gives agents, travel managers and travellers a single source of shared information to better provide seamless support and duty of care.”
TripSource provides messages that help business travellers understand their options, discern what to do and navigate the changing traveller landscape. Recent enhancements in the platform help make it easier for business travellers to find up-to-date COVID-19 travel information. Travellers receive push notifications and messages in their trip timeline, with links to the COVID-19 Info Hub for real-time information on specific airlines, airports and international destinations. Travellers can search the Hub in 13 different languages for the information they need to stay informed, including city- and country-level information on mandatory testing requirements, necessary health certifications and quarantine rules – all updated daily.
More than 3,800 nominations were vetted this year by more than 250 judges worldwide. “This year’s Stevie-winning nominations in The American Business Awards are testament to the ingenuity, the commitment, the passion, the adaptability, and the creativity of the American people,” said Stevie Awards president Maggie Gallagher.