BCD Travel’s Research and Innovation team recently conducted a survey of 125 travel managers around the globe to better understand the implications of the pandemic for travel programs and explore companies’ expectations for the future.
Two-thirds felt their travel program was ready for the disruption caused by COVID-19, while only 13% said they weren’t prepared. 41% report the suspension of all business travel, while for the rest only essential travel is taking place. Of the survey respondents, 6 in 10 expect the frequency of business travel to go down. But the frequency of virtual meetings is expected to rise:
- 78% expect an increase in virtual internal meetings
- 57% believe virtual external meetings will increase
- 49% expect the frequency of virtual conferences and events to go up.
Prepare for the future
Travel managers should start thinking about measures to improve their travel program for employees who need to travel, such as:
- Provide specific travel advice, personal protection equipment and additional services, e.g. lounge access
- Implement additional pre-trip approvals
- Track all traveling employees and use in-app messaging to quickly update travelers
- Adjust credit card limits for travelers who experience travel disruptions.