BCD Travel has appointed David Coppens to the newly created role of executive vice president, Global Operations, reporting to Global Chief Operating Officer Mike Janssen. In his new role, Coppens will oversee worldwide efforts tied to strategic operations functions. He’ll also carry out the company’s vision for cross-border and global operations.
“This is exciting news for our company,” Janssen said. “Operations are the core of what we do every day for clients, and David’s expertise and leadership will help us excel in that area. His knowledge of company products and client services brings extraordinary value to our global operations and will be vital as we continue to manage the accelerating changes in our industry.”
Coppens previously served as senior vice president of Performance Solutions for EMEA. In that role he aligned and streamlined internal operational processes and increased efficiencies for client operational programs. He ensured alignment among global, regional and local requirements and headed up EMEA’s T24 emergency services.
Coppens also helped lead the company’s Global Business Solutions team, heading the program design effort for large global bids and guiding client-retention strategies.
