Many aspects of a hotel stay may not return to how they were pre COVID-19. Some changes hotels are making will be temporary to encourage guests to return, or may evolve as the pandemic runs its course. Others may become permanent features of a hotel stay. Each hotel is approaching COVID-19 differently.
From frequent and enhanced cleaning, social distancing and online check-in to elevator access via facial recognition and room-service robots, we’ve outlined the changes hotels are making in a new report.
What does the new future hotel experience look like?
Our new report Getting back to business travel: At the hotel provides some of the answers, detailing changes already introduced at some hotels, as well as changes that are on the way to protect guests and employees from COVID-19.