Governance, Ethics and Compliance

Strong governance within BCD Travel provides the foundation for building a culture of ethical behavior and minimizing business risk. By acting with integrity, we gain the trust of our customers, business partners and other stakeholders and have a positive impact on society.

Gender Equality Sustainable Development Goal
Decent work and economic growth Sustainable Development Goal
Reduced Inequalities Sustainable Development Goal
Climate Action Sustainable Development Goal
Peace Justice and strong Institutions Sustainable Development Goal

Corporate governance developments

Over the last few years, we’ve seen an increase in focus on what it means to be a sustainable organization, further heightened by the impact of COVID-19 and other world events. Having the right governance in place to enable sustainability across all functions of an organization is now essential to working successfully with an ever-growing range of stakeholders – from potential and current employees and clients, to suppliers, SMEs, business partners and the wider community and society.

Sustainability and its influence over how organizations conduct business continues to grow. Our governance structure and processes mean that we are agile enough to support this growth.

Part of this evolution is ensuring we anticipate and align our global governance and sustainability management system with the latest governance, ethics and compliance legislation. The disruption caused by the pandemic saw us double down on this commitment – ensuring we remain ambassadors for business ethics across industries during this turbulent time.

We continue to monitor legislative regulations to ensure alignment with the EU Whistleblowing Protection Directive. Our analysis will include identifying whether any adjustments need to be made to BCD’s Non-Compliance Reporting policy when the directive becomes law  throughout all EU countries.

We have also been assessing the impact of the new EU Corporate Sustainability Reporting Directive (CSRD) legislation on our sustainability management system and governance structure. The directive aims to expand the scope of reporting requirements, drive consistency in reporting across organizations and ultimately achieve a quality reporting framework that allows for much more transparency. This new legislation is fully  aligned  with the evolution of BCD’s sustainability program and we are continuing with our assessments and resultant actions.

Integrating Diversity & Inclusion (D&I) governance

Priorities within sustainability have evolved and we have a history of helping guide and shape those changes. One such change is the essential integration of D&I into global corporate structures. D&I has become a core component of our company strategy and corporate governance.

We have expanded our team to ensure we’re delivering the appropriate level of resources and expertise to drive meaningful leadership, focus and decision making in this area. This included the appointment of our Senior Vice President, Diversity & Inclusion as a wholly dedicated position to D&I who reports to the Executive Committee. We also established regional D&I councils across the scope of our business.

Our Senior Vice President, Diversity & Inclusion has had a career spanning almost 30 years in HR and talent acquisition, and over 17 years tenure at BCD, bringing a wealth of immeasurable insights for the role to which she was appointed in 2021. Our D&I team have already made significant achievements across education and awareness and continue to strengthen D&I for the entire employee life cycle.

Responsible and sustainable business practices

The upheaval caused by COVID-19 provided increased risk and opportunity for unethical behavior across sectors. Amongst this disruption, it has never been more important to continue to uphold our commitment to responsible and sustainable business practices. As a result, we have implemented a number of initiatives that reinforce our role as a trusted advisor in the corporate travel industry.

94% of all global employees completed our Code of Conduct, Non-Compliance Reporting and SpeakUp training.

Our training continues to set clear expectations for our employees on their behavior as representatives of BCD, as well as empowering them to use the official safe spaces we provide for reporting any non-compliance.

We maintained ISO 14001:2015, ISO 45001:2018, ISO 27001:2013 and ISO 9001:2015 ISO certifications.

By applying these standards and undertaking audits for these leading frameworks, we can identify, measure, control and improve our core business processes. We are now certified to ISO 14001:2015 and ISO 45001:2018 for 100% of our wholly owned operations, further demonstrating our commitment to environmen- tally sustainable business practices and protecting the health and safety of our employees.

We achieved our second EcoVadis Platinum rating covering 30 owned countries, including a full assessment of our environment, labor and human rights, ethics and sustainable procurement practices and procedures. Scoring Platinum puts us in the top 1% of all suppliers assessed for the second year in a row. The assessment reinforces our standing to our clients, suppliers and employees as a trusted global organization that uses validated best practices, operates with transparency and supports risk mitigation.

Protecting our employees, clients and partners

We have continue to work to protect the integrity of our employees’ personally identifiable information and customers’ sensitive data, as well as the intellectual property that supports our business operations and service innovation.

Despite the COVID-19 pandemic, the requirements and challenges for data protection and information security have remained high. We continuously monitor and improve initiatives in the areas of governance, compliance, cybersecurity, payment security, customer security and operations security, as well as new business and risk management.

From completing our seventh year of employee security awareness training, to conducting many client security assessments and monitoring potential threats 24x7x365 – we continue with our robust security procedures in support of our employee, client and partner requirements and in alignment with all appropriate legislation.

>95%

of all employees completed security awareness training for the seventh consecutive year

108

client assessment questionnaires completed

98

RFI/RFP questionnaires answered

17,600

security related questions answered

56

applications assessed

21,000+

assets monitored

55

application campaigns with over 60,000 entitlements reviewed

611+ billion

logs collected and correlated

24x7x365

monitoring for potential threats

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2022 Sustainability Update

Our 2022 Sustainability Update summarizes activities, achievements and progress against our key performance indicators covering the calendar year 2021.

or download full 2021 Sustainability Report.

Overview, sustainability documents and leadership perspective

Sustainability page
Sustainability documents (Code of Conduct, ISO certifications and more)
Letter from our Executives

Sustainability at BCD Travel – our six Focus Areas

Governance, Ethics and Compliance
Workplace Practices
Environment
Sustainable Procurement
Service Performance
Charity and Community Support