30-second primer: Compensation for delayed or canceled flights

When a flight is canceled or delayed, business travelers risk missing a connection or—worse—an important meeting. The disruption also may generate extra costs for meals or hotel stays. But if the flight is departing from a European Union state* or arriving in one on an EU carrier, the traveler may be due compensation.

BCD Travel has simplified the claims process for participating clients and their travelers. BCD will send a traveler who may be eligible for compensation an email that explains their rights** and links to a claim submission form from AirHelp. AirHelp, a BCD partner, will review the claim and let the traveler know if they qualify for compensation and what to do next. This feature is automatically turned on for all clients.

 *28 EU countries and Albania, Bosnia and Herzegovina, Ice­land, Kosovo, Norway, the former Yugoslav Republic of Mace­donia, Montenegro, Serbia and Switzerland.

** Subject to participation.