As professionals, we’re worrying about duty of care, operations and cash flow. As human beings, we’re worrying about the health and safety of our loved ones. We’re all navigating social distancing, working from home, e-learning and countless other measures in the COVID-19 era. In times like this, the power of human connection is what keeps us going at BCD Travel.
In a recent message to our clients, our CEO and President John Snyder outlines BCD Travel’s current focus:
Taking care of our people
Snyder: “Our people are the heart of BCD Travel. I’ve heard it countless times—you enjoy working with us. We enjoy working with one another. We’re proud of the culture we’ve built and are dedicated to protecting it. That starts with protecting jobs and keeping people safe so we can continue to serve you. While we’ve had to make very difficult decisions over the last few weeks, we are a family. Our teams are engaged and adjusting to their new work environments, and we are focused on their wellbeing. While we are literally being kept apart, we feel closer than ever.”
Taking care of our partnership
Snyder: “We continue to work with all our customers to ensure that we’re delivering the services you need now. Our focus on long-term stability is front and center—so that we can remain your partner for the long haul. And our short-term plans remain agile—so that we can evolve with this fluid situation. We’re also having constructive conversations with you to determine how we provide value now and in the future.”
Building for the future
Snyder: “The measures we’re taking to protect our people, our clients and our business have resulted in operational changes, hard conversations and workplace disruptions. But they’ve also produced innovation, creativity and gratitude. We are talking with our supplier partners, business travel industry associations and even our competitors to ensure that our industry will evolve for future success.
For all the talk of “new normals” right now, I truly believe that the old normal of business travel will never come back. While that may seem daunting, it’s also deeply inspiring. We’re already working to design that new future, and we stand ready to partner with you when it arrives.
In the meantime, in the days to come, we’ll continue to move fast and make decisions that strengthen our company. We thank you for your support and look forward to the evolution on the horizon. Please take care of yourself and your loved ones.”
