If you want to measure the performance of a travel management company, start by looking at whether it’s doing better than last year, last quarter and last month. That was the advice BCD Travel’s Jorge Cruz offered to travel buyers attending the Global Business Travel Association’s annual convention, which wrapped up in Chicago on Aug. 7.
“A 90-minute best-and-final presentation is a valuable overview, without a doubt. But it only scratches the surface of whether a TMC is able to help a corporate travel program engage travelers in a way that bolsters their happiness and drives key performance indicators like savings, duty of care compliance and traveler productivity,” Cruz wrote in a LinkedIn post.
BCD’s executive vice president of Global Sales & Marketing offered six tips for digging deeper into a TMC’s capabilities to ensure it’s financially strong, technically innovative and partnership-oriented enough to help you drive results for your corporate travel program.
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