Business travelers are more aware than ever of travel risks, and they’re increasingly willing to take on “duty of loyalty” responsibilities to increase their safety.
Duty of loyalty means travelers in an area affected by a crisis have an obligation to let their employer know they’re safe. It’s the employee side of duty of care.
The difficulty lies in how to make a traveler’s “I’m safe” check-in fast and easy. Forty-four percent of business travel security professionals say communicating with travelers during a crisis is a major challenge, according to a survey conducted by U.K. market research firm Ipsos MORI in conjunction with International SOS. Meanwhile, business travelers list safety support as one of the biggest gaps between what they want on trips and what their companies provide, Business Travel News reports.
BCD Travel has released a new product to help bridge that gap. Traveler Security Premium, available globally, spans two of the travel management company’s core platforms: DecisionSource® for program management and TripSource® for traveler support, self-service and convenience. The product includes Emergency Response, which alerts travelers to dangerous situations and allows them to respond “I’m safe” via the TripSource app. Companies can use Traveler Security Premium to tap into DecisionSource data on affected travelers, then use unlimited SMS text messaging to connect with them until the crisis is over.
Jorge Mesa, BCD’s director of Global Crisis Management, said Traveler Security Premium is a good solution for today’s business travel market, where there are no “safe” destinations. “Whether your travelers are in high-risk locations or in routine business travel destinations like Paris or Las Vegas, it’s essential to know where they are and have a way of reaching them in a crisis,” he said.
“It’s also important to engage travelers in increasing their own security during trips, as well as to train your travelers about their duty of loyalty,” Mesa explained. “Travelers need to understand that they’re expected to report in as soon as possible if they’re in an affected area.”
Here is Mesa’s example of how Traveler Security Premium helps in a crisis: Your DecisionSource data shows 10 travelers are in a city where terrorists have just staged an attack. Your travelers understand their duty of loyalty, check their phones for an alert and respond using TripSource’s “I’m Safe” button. You hear from eight travelers. That means you can focus on the two who haven’t checked in.
Dan Ruder, a member of the BCD global product team behind Traveler Security Premium, said clarity and speed in a crisis is what makes the travel management company’s new offering so valuable. “It lets corporate travel, security and human resources teams direct their time, energy and efforts toward finding and assisting the travelers who need help.”
Traveler Security Premium is an enhanced version of the Traveler Security offering available to all BCD clients using DecisionSource.
Is your corporate travel program ready for a crisis? BCD Travel’s Traveler Security Program Assessment helps you grade your preparedness and protect your travelers and company. Discover how BCD can help you manage travel risks.