Experts from business travel consultancy Advito see three major trends reshaping the industry. Here’s a short list of what’s happening and what it means for corporate travel programs:
- Virtual collaboration: Virtual meetings technology improvements and concerns about risk, employee quality of life and the environment are surfacing at the same time—creating demand for virtual collaboration alternatives. Travel managers have an opportunity to become “total collaboration managers”—leading the way in marrying virtual and face-to-face meetings to benefit their companies and travelers.
- On-demand services: Tech-centric suppliers that deliver ancillary goods and services on short notice are offering lower prices and greater convenience to travelers. They’re dramatically changing how travelers take taxis, choose and book restaurants, meet away from the office and even do laundry on the road. Companies must adapt travel and expense systems to accommodate these non-traditional suppliers.
- New ways to pay: Card-less, single-use, “virtual” accounts and digital wallets can offer more secure and simpler payment solutions for on-the-road expenses. As the customer experience gains consistency with these alternative forms of payment, the options for companies and travelers will grow. Travel managers should begin talking with stakeholders now about the possibilities.
Get more details by downloading the latest Industry Forecast Update from Advito, the consulting arm of BCD Travel. The infographic also predicts where air and hotel prices are headed over.
Want to dig deeper? Download the full 2016 Industry Forecast and talk to your account manager about how BCD Travel and Advito can help you prepare for what’s on the horizon.