The spreading threat of COVID-19 in February 2020 prompted Mondelēz International to heighten its security status risk level and tighten requirements for how employees could book travel. The action affected a combined 43,000 international and domestic travelers at locations in 81 countries and four regions around the world. It meant the company’s security team would need to approve all travel, without exception. A case study details how BCD Travel helped activate a three-tier authorization process, requiring pre-trip approval from two business critical approvers and from the regions’ designated security teams.
3-step trip approval
First, BCD made all Mondelēz International regions aware of the change. Within hours, a BCD expert put all online booking tools (OBTs) on hold and integrated the new three-tier authorization process into BCD’s automated trip approval solution. Under the new process, travelers trying to make online reservations were redirected to BCD’s regional offline agent teams. They could use some OBTs to compare dates, times and fares, but the booking feature was disabled.
The process remains in place today and helps Mondelēz International’s security team track all employees’ travel plans, including departure, arrival, destination, car and hotel details. BCD continually monitors travelers’ journeys to ensure they reach their destinations as scheduled. Agents run multiple reports to make sure bookings are compliant. With the security team, BCD helps resolve concerns like technical issues or missed ticketing time limits and approval deadlines.
“Thank you for your ongoing support and partnership to help us fulfill our traveler duty of care requirements. The COVID-19 pandemic has brought unique challenges to the whole travel industry as well as our internal processes. It has tested our agility, but with your support we’ll lead the way amongst peers. I’m looking forward to our continued collaboration!”
Christine Boyd, Global Travel Lead at Mondelēz International