The challenge
Pitney Bowes’ travel policy adhered to best-in-class standards; nonetheless, too many of its 15,000 global employees weren’t following policy when booking trips. Their noncompliance drove up costs and made it difficult for the Stamford, Connecticut-based technology company to keep track of travelers’ whereabouts—an important component of duty of care to employees.
The approach
The company turned to DecisionSource®, BCD Travel’s proprietary data management tool, to better understand and manage traveler behavior. DecisionSource enabled customized Travel Report Card reports defined by business unit or line of business. Travel program leaders saw which departments had the biggest opportunity for improvement with noncompliant travelers. Then they reached out to those departmental leaders and began educating travelers about the travel policy and why compliance matters—both to their safety and to the company’s bottom line.
The result
The timely reports from DecisionSource enabled quick action. Pitney Bowes was able to identify and simplify complex and confusing parts of its travel policy; influence traveler behavior through education and training; improve duty of care; and help cut $2.7 million from its annual travel spend.
“This program is all about the traveler,” explained Pitney Bowes Global Travel Manager Angela Paulus. “If we enhance the traveler experience, we are more likely to get buy in. To achieve this we have to focus on education, on communication, and use our data to mine for trends and behaviors that we would like to change.”
Ask your account manager how DecisionSource from BCD Travel can transform your travel program data into powerful, actionable insights.
