BCD Travel Chief Operating Officer Mike Janssen has added the responsibilities of chief commercial officer to his role. Craig Bailey, appointed North America president in 2014, has assumed responsibility for the Latin America region and is now BCD’s Americas president. Janssen and Bailey are members of BCD President and CEO John Snyder’s global executive team.
“These leadership changes will help us deliver even greater and faster results for our clients and their travel programs,” said Snyder. “Mike and Craig are well-positioned to help us continually drive innovation into our clients’ programs, including modern traveler-engagement strategies and platform technologies that connect clients and travelers with the content and services they need. These leadership moves support our ongoing focus as a customer-centric company with a partnership culture.”
The announcement comes as BCD continues its multi-year growth strategy. In 2018, key successes included expanding booking capabilities and adding voice-enabled trip management to its TripSource® platform; launching the SolutionSource® marketplace for one-stop access to third-party travel technology solutions; undertaking a New Distribution Capability pilot project with Lufthansa Group; increasing investment in operations in Colombia; and earning recognition from EcoVadis for corporate social responsibility and from readers of The Beat as the “Most Admired TMC.”
As CCO, Janssen oversees BCD’s commercial strategy, including product development, customer service and business development. Janssen first joined BCD in 1993. Since that time, he’s led account management, finance, operations and other key functions. In recent years, he’s played a central role in BCD’s aggressive acquisition strategy, including the 2013 acquisition of TBiz, one of the 10 largest travel management companies in the U.S. He also led the company’s move to take full ownership of travel management operations in Brazil.
In his expanded role, Bailey is focused on shaping, strengthening and growing business in the United States, Canada and Latin America. As North American president beginning in 2014, Bailey oversaw significant growth in the region, contributing to BCD’s aggressive multi-year global goal of over US$1 billion in new sales. He was instrumental in managing the Tbiz portfolio of clients and played a key role in the acquisition of BCD affiliate agency World Travel Services, the 13th largest corporate travel agency in the U.S. Bailey, who joined BCD in 2003, previously served as senior vice president for BCD’s North America Central Region, overseeing more than 100 corporate accounts totaling $1.2 billion. Before that, he served as a divisional senior vice president.